Gravells Kia Kidwelly

Due to a leg injury I was not able to visit the garage. David went above and beyond to bring the car to me so I could see it, appraise mine for part exchange, sort all the details out then get the new car brought to me (automatic so I am mobile again) and take the old car (manual) away. Fantastic customer service thank you.

I originally called in while in the area just to ask about the waiting time from ordering but the level of engagement and interest from the Sales Manager, David, made me decide to order my new EV6 here instead of the closest dealership to my home 250 miles away.
Communication throughout has been excellent and the process transparent. The car arrived several weeks early and the Part Exchange / handover process was issue free. My local dealerships in the the SE England could learn a thing or two from the team here. Expect friendly, knowledgeable and enthusiastic service. Im a very happy customer.

Excellent helpful service from the moment we walked into the garage, thank you Mathew Lewis for your help and advice for purchase of my Kia, nothing was too much trouble, everything explained and I had complete confidence in the garage

After my horrendous experience with Evans Halshaw Kia in Hull, I received a first class service from Matthew Lewis who knows how to do business and is a credit to the company. Effortless transaction, and got my car delivered to London by Kevin who done a sterling job. A big thank you to all, I'm very happy with my purchase.

Exceptional service! I arrived at the wrong dealership for a service, but they squeezed me in anyway. The guys at reception were so friendly, the service team efficient and mega helpful. Absolutely would recommend without hesitation.

Just bought out 3rd car from Gravells. As always we had brilliant service. David (i think that was his name)sorted everything out for us and kept us informed. Transition from old car to new was easy. Will definitely be using again in future. Diolch.

I cannot fault the excellent service from Richard Barber - he was so friendly, helpful and very patient in helping me chose my new Kia Sportage- would like to thank him very much and have recommended him to family and friends.

I Purchased a used car from them and travelled from far, customer service was excellent. Dealt with a gentleman called Matthew, upfront and honest no time wasting or haggling. Would highly recommend. Very pleased with my purchase.

Had the best service from the team at Kidwelly. Due to having trouble elsewhere, Leanne and David were able to fit me in very quickly for my first service of my car. They are always friendly and helpful, my car always comes back very clean looking like brand new again 👍🏼 I would highly recommended choosing this garage for all services.

Excellent sales service. The salesman, Richard Barber, went above and beyond to make sure we had the best experience, the whole process was handled perfectly and I cannot recommend them highly enough.

Incredible customer service! Friendly, efficient and easy to deal with. From start to finish Gravells communicated regularly and clearly with me and when I picked my car up I was greeted with a smile and a delicious coffee. By far my best car purchasing experience to date!

Yet again, superb customer service from Gareth! He helped us find the perfect car to meet our needs and had so much patience answering our many queries, whilst test driving a couple of options. The purchase was extremely easy and smooth and the new car was even delivered to us and old car taken away! Wouldn't buy a car anywhere else or with anyone else, Gareth you are an asset! Thank you!

Would just like to thank David and Richard for a very professional and knowledgeable experience during the purchase of our recent sportage. They made the whole process so simple and honest. A month on now and absolutely delighted with the decision.

David was awesome. Knowledgeable and supportive and relaxed and very friendly. Allowed us to take our time over a number of weeks to find the right car and did everything to make sure we got the car on time. So happy with the sales support and benefits with Kia . Great team, great car - i am now a full electric convert. Thank you

I am in the process of purchasing my second Kia from Gravells Kia Kidwelly. Both sales via David James. I must say David has fantastic Customer Service and will do whatever he can to find a good deal, not pushy in any way which is great and very helpful. I have had no issues with my current car or any service etc via Gravells. I will happily recommend to others.

Excellent customer service received from David James. He made buying my new car very easy and hassle free! Gravell’s have a brilliant reputation and I was not disappointed in any way. Everything lived up to my expectations and then some more.
Cannot recommend them highly enough and will definitely buy my next car from them.

Excellent service from Gravells and particularly David, their sales representative. I have bought many cars new and used over the years and this was the most pleasant and hassle free purchase ever. Top marks for his warm personality and professional demeanour. He was a wonderful help with this transaction and gave me so much confidence to buy. He is a credit to Gravells and I look forward to doing business with him again in the future. Thank you very, very much. Ian.

Gareth was very professional, friendly and efficient during my visit to the Kia Gravells show ground.
He listened to what I wanted and found a car that I absolutely love, is affordable for me and a great fit for my family.
I received excellent customer service from him and the whole process was completed smoothly, quickly and with no stress at all.
Based on the positive experience I’ve had, I’d highly recommend Gravells to anybody who values good quality customer service, and efficiency. 5 stars to Gareth ⭐✨

Just changed my car after three years and once again top service from David....I’m glad he’s still with you !
Nothing is too much trouble ...he’s a very helpful and polite young man and a great asset to Gravells Kia garage.

I was very pleased with the service I had from David James the sales manager in Gravells Kidwelly. He kept me informed throughout the renewal of my lease. I am thrilled with my new car.