Paydens Birchington

The staff always seem friendly and they always make a great effort to obtain my preferred brand of medication , as the side effects are less severe for me . I rarely have to wait more than a couple of days for my prescription to be ready. They are certainly more efficient and accommodating than my previous pharmacy .They are always polite and friendly . Well done guys and thank you.

Always find the staff helpful and pleasant, they are always busy and I keep that in mind when I have to wait for a prescription. The staff are also very helpful on the phone when putting in repeat prescription requests .. great job thank you 😊

Excellent service by all staff every time I've visited. You do sometimes have a short wait for medication if they're busy but that's to be expected.

The staff are always helpful. A special shout out to Natalie. Without her help and advice I would be lost when sorting out my mums medication.

Very good and can deliver if u are disabled but they are exactly what a pharmacist should do and help u

Good service located next to Birchington Medical service. Prescriptions collected from adjacent G.P. and offers a good home delivery option.

Very helpful staff, always cheerful. The chemist also has a cracking set of legs... x x

Use one line service and have arranged deliveries, works well in an efficient manner.

Extremely helpful both staff and pharmacists.

So helpful. So efficient. Reliable and trustworthy. There standards and all the staff really care about there customers. Thankyou and well done.

It's a good Chemist!

Went there today as the website said it was open. It was not. I and another two cars interestingly drove in and drove. Very annoying as it said this info was updated recently. Not correctly it seems.

Never pick the phone up!

A bad experience that could of been avoided.

If it’s possible to avoid this pharmacy, maybe it would save you some stress.

They sent me on a wild goose chase, after telling me my prescription code didn’t seem correct.
So after 3 days of calls on my lunch break trying to get another code and talk to and waste various call lines time. I spoke with the pharmacy again (for a number of calls) for them to call back and explain that they don’t have the training for it, and the person that did left a month ago. I couldn’t believe it and had to get off the phone.

Almost every prescription gets sent to this mythical “hub” so you have to wait an extra day….. every time will require more than one trip. Between them and the medical practice it’s a absolute nightmare experience

There Can’t Be A Worse Dispensing Pharmacy. Based on personal experience you can depend on less than 20% of prescriptions to be ready one day after they were due. The options are to wait whilst the most inefficient staff faff about or return the next day with a 50/50 chance it will be ready without a wait. Paydens need to realise that the on time availability of prescriptions is an essential necessity and not some sort of discretionary activity. Avoid!

Prescriptions are never ready when you call to collect regardless of how long they have been there. You are told, not asked. to wait outside regardless of weather while they make up prescription which can take up to 15 minutes or more. High turnover of pharmacists and young, inexperienced counter staff who do not seem to know what they are doing. Does not seem to be a happy place to work. I have now changed to another pharmacy in station road who have pleasant, more experienced and efficient staff. (You are not told to wait outside either)