DFS Leicester

A really good, chilled and enjoyable sofa buying experience. Mus was brilliant, no pressure, friendly and very knowledgeable, including on the products at other sofa outlets which impressed us as it allows comparisons. Came away happy.

Fantastic service, the store smells amazing they have a fantastic fragrance which you notice right away and it excites the sense. The visuals are fantastic also they truly take pride in the astetic and really helps sell the dream. We looked around without hindrance and at leisure. We found a sofa we would like and alerted a member of staff. The staff member was very informative gave a soft selling approach to the extra and took time to interact with us in a manner which was reassuring for a big purchase. Great experience.

Thank you.

Aaron was so helpful. We’re first time house buyers so first time sofa buyers too, meaning this whole experience for us was new and we were so happy with the service on show. He helped us actually make an educated decision, didn’t force anything on to us and was just transparent throughout. We had 3 sofas in mind - and on Aaron’s advice actually went for the cheaper option! No pushy sales tactics. Just helped us get exactly what we wanted with his approachable and honest attitude. If you see this Aaron - I promise I did fill in the DFS survey and rate everything 10, but didn’t get a chance to mention you, so I thought I’d give you the credit where it’s due here. 10/10 experience. From Tommy & Rach (came in Monday 18th and bought the Velvet Orka from you).

Excellent sales staff, greeted you, gave a quick bit of information, and left you to look at your leisure. There was no feeling of having them constantly on your shoulder.

Online site is good and we got to a point but it was great to visit the store at Fosse to try out the sofa. Our mutt, Barney was allowed in with us and Marianna helped us with finer details and supplied a decent coffee, thank you!

Friendly and helpful staff who did not hover around you while you were browsing. Once we had decided on the furniture required the salesman made the rest of the experience quick, concise and easy.

Nice staff. It’s annoying all the extra products etc but.. not that it’s staffs fault, so thank you guys. Especially Hitesh

Friendly helpful staff. A wide range of sofas to consider and try for comfort. I found the one I was looking for as well as a couple of similar alternatives. They had three pieces of the range I was looking for including the footrest I am interested in and all three material choices on show. The colour and fabric samples were on display where I could easily find them.
The sofa I am interested was one of the few not reduced and though its still a fair price, I am hoping for a bit of luck on the upcoming bank holiday that might see me snap up a bargain.

Very friendly and helpful staff with lots of choice of sofas to choose from.

This place has very helpful and kind staff, definitely recommend for sofas as they have a large range of sofas and materials that can be used, they also come in a large variety of shapes and sizes, and a special thanks to saj

Every time I visit this DFS store, the service is exemplary - all of the staff are friendly, helpful, attentive and customer centric. We were looked after by an extremely special member of staff called Omar who took his time to run through all of the sofas we liked and really help us to find the right one. Omar was friendly, polite, courteous, caring and interested and a breath of fresh air - however this is always the experience that we have at DFS in Fosse Park. Hits, who is the line manager of Omar and the other sales guys (I believe), is such a nice and welcoming guy who welcomed us and then handed us over to Omar. We were only browsing today however ended up purchasing a sofa because we loved it (and this was helped by the amazing customer service). Keep up the fantastic work - with such staff you will always do well. Fantastic!

Had a few problems with them changing delivery dates when we had expressly asked for a certain date on ordering our sofas. BUT... the staff bent over backwards to sort out our issues and our sofas were delivered safely.
Thank you, DFS Fosse Park, Leicester .

I had my sofa’s delivered today and have to say had an amazing delivery drivers Mark and John they were so good with the furniture they fitted the sofas so good and cleaned everything up afterwards the service and the quality they gave was incredible and plus they also showed us in case we needed to move the r furniture how to assemble and de assemble the sofas. Fantastic service from Mark and John and excellent sofas the quality is just 👌🏻👌🏻

Very clean and friendly staff wanting to help you
Lots of different new sofas in stock daily
Best sofa ive seen so far is this beauty

My husband and I had a great experience, Abs was extremely helpful, he remembered us from our first visit. He was informative and made good recommendations. Great service, hard to come by these days. Thank you!

Very happy with my sofas...so much so, I brought an single seater to add to my collection, wonderful service as always and cosy lovely sofas...I'm a happy lady. Thank you guys x

Graham the assistant took time to explain different options and made the process comfortable and easy We have bought from DFS since 1994 they make good quality products and stand by the warranty

Really enjoyed my experience at DFS it was the last shop I'd been into and previous shops I'd been into had put me off due to the staff being a little pushy. Dear not here I found them super helpful and not pushy they know their stuff and product knowledge is great. I've ended up ordering my sofa from here was great to be able to walk around and not be hassled while trying out different sofas

Haven’t brought yet but I really liked how we was dealt with by Zack. He was very professional and i will be going back to buy a sofa off him. Thank you Zack for your lovely customer service.
Regards
James

Firstly, let me express that DFS in its entity are completely different to the other sofa companies out there. No pushy salesmen and easy access to customer support. Secondly all compliments for John O'Toole who assisted me with perfection. His service and delivery was outstanding with regular communication.

Negatives: Delivery men are rushed and do not see to quality fitting, with a view to get onto the next job. So make sure you check every details after fitting.