Mac Store UK

knowledgeable staff and amazing deals on New and Used apple products. Very happy with my purchase of a Refurbished Macbook. I will be back! Highly recommend!

Rahan was a very knowledgeable and helpful assistant. Definitely coming back to buy. Cheapest prices for Apple products that I've seen

The prices of the new and refurbished Apple products here are so reasonable, and they have very helpful advisers too! Thanks guys

Thank you for quickly processing my return.

Where do I start! I bought an iMac from Macstore UK back in April 2021. It cost just under £3300 so it was a significant purchase for me which I had worked towards for some time and was very excited about. I am a professional film production technician working with 3D and 2D design applications and so I rely heavily on having a reliable and powerful computer to deliver on tough deadlines. Within a week after receiving the unit it began to fail with intermittent and random system crashing in particular when connected to a second screen and always using one or two of my regular software packages. At first, and over the course of a YEAR from then Macstore were very helpful in investigating and trying to diagnose and fix the problems. This culminated, after considerable inconvenience and costly lost working hours, in the unit being returned to Apple who finally admitted a hardware issue and duly replaced the mother board.

Problem solved! Or so I thought... until system crashes started again after just a month. Since then I have had quite a different experience with Macstore UK. At times I have questioned whether they even exist anymore such has been the neglectful nature of response to any attempt at communication. I feel they have given up and decided to ignore the problem in the hope it will just go away. In a sense it will as I have neither any trust in their ability to fix the problems nor any interest in letting them try. It is so disappointing. I had worked for a long time to a point where I could buy this computer and it has caused me nothing but trouble. My only option now is to chalk it up as a bad spend and buy a new computer, they wouldn't even consider trading it in... no surprise that they don't want it back!!

To anyone considering buying from Macstore UK I would seriously recommend you spend the little extra and buy either direct from Apple or from long established and well known resellers. For the service and especially the risk involved here it is simply not worth it.

From a company who claim 'We specialise in building the most powerful and stable systems for video, audio, graphics and scientific industries' I couldn't have had a more opposite result. It is extremely poor and I am very unhappy.

No idea what you are talking about !!!