Grosvenor Casino, The Little Vic

😍fav place😍

Nice little rooftop shisha place.
Quiet and pleasant and good price.
Glad it was heated too!
Only downside was you had to go inside for drinks and no trays or help (and I did ask) were provided so you end up carrying drinks back and forth through doors that open inwards so very difficult while holding drinks. Some drinks should be available outdoors.

I don’t gamble and was in the area today around 15:10 Pm for a job and asked the security if I can use the toilet in a very polite manner and in return his said to me (na man you can get out the shop). First of all I do understand maybe your shop has a policy for customers can only use the toilet but your security needs to be trained or educated on his customer service skills especially when someone approaches you in a very polite manner you don’t have speak to them in a very aggressive tone.

Simply outrageous!
The team leader Thomaz made a "judgment call," denying me a drink while it was only my second drink at the bar.
Even after a lady behind the bar said out loud to him that he confused me for someone else, he still denied me the drink.
I asked for an explanation, and he could not give any to me but just addressed me to the manager ED.
Which still, he did not come out with an explanation except from the fact that Thomas was the team leader, and he made the call.
Shame for the management but confusing me for someone else is outrageous. I got denied the drink, and they ruined my evening.
Shout out to Constantinos; the bartender was incredibly professional.
I hope something similar won't happen to anyone, but knowing that such a company have incompetent management is simply shameful.

Only walked past. Would not go in