Mackenzie Smith Estate & Letting Agents Ash Vale

We recently purchased our new house through Mackenzie Smith and from the beginning they were fantastic. Nick handled our purchase and was always available either on the phone or email, never taking longer than a few hours to respond. He was so supportive in helping us deal with our solicitor, he was honest and up front about everything and even got involved in helping us rectify issues with the sale of our flat, something that he as not responsible for. I could not recommend Nick or his colleagues more whether you are buying or selling.

1st class from Nick and the team in the Ash Vale office. Throughout selling our house Nick has worked tirelessly and persistently to reach exchange of contracts. There where some challenges along the way however we where always provided with confidence that MacKenzie Smith where on top of these. Would highly recommend and certainly would not think twice about using MacKenzie Smith in the future.

Superb experience. Darren went the extra mile to peddle our purchase through quickly, you can certainly rely on him to get things done. He even helped out on some issues on our sale, not through McKenzie!

Mackenzie Smith Estate Agents are endeavouring to meet my criteria for a bungalow in a specific area. They continue to have my interests and contact me regularly.
I have found the Staff courteous and helpful.

Darren and his team are the most professional, knowledgable, trustworthy, ethical and dedicated real estate professionals I’ve ever dealt with. We sold and bought through them and I can’t think how this could go any better.
When I researched local agents I made a mistake of enquiring with the other one over the road, and then couldn’t get rid of them pestering me for months. If you want the right kind of experience for yourself and your potential buyer, Mackenzie Smith are the only choice in Ash and Ash Vale.

Nick was fantastic all the way through our sale & purchase. I would highly recommend his services & will seek to use him in future if/when we next move. He followed-up with all parties (all solicitors, buyers, sellers etc.) in the chain diligently & in good time to ensure the sale/purchase progressed quickly. I was always informed quickly of any updates & Nick was always on hand to offer thoughtful & considered advice when any decisions where needed.

The majority of estate agents I spoke to pass your sale to different departments throughout the move, so you're never dealing with one person throughout (e.g. the person actually selling your property/doing viewings is someone you will not meet/vet before agreeing to use that estate agent). Mackenzie Smith on the other hand assigns you one person who deals with your sale/purchase cradle to grave. This really sets them apart from others. For me it was important to have a salesperson I could trust, and I was comfortable with Mackenzie Smith because the salesperson was the same person who valued the property and managed the sale from start to finish.

Thank you Nick & the Mackenzie Smith team!

We could not speak more highly of the team at Mackenzie Smith, Ash Vale branch.
Darren is very personable, honest & reliable from the moment we met him we knew that they were the estate agents we wanted to use. All the way through the process Darren, Nick & Jason stayed in regular contact and nothing was too much to ask. Having only moved to the area when we bought our first home four years ago, Darren’s personal knowledge of the area & in particular our estate was second to none.

I would recommend Nick from Mackenzie Smith to anyone!

From the moment we met Nick we were positive about his passion and commitment for his job. He was open, honest and knowledgeable about all areas of marketing, selling and his role in it all.

There was no 'big sales pitch' which was refreshing. We were kept informed all the way through and Nick didn't disappear once we had sold.

In fact we thank Nick for helping us finally get to contract exchange as he went over and above chasing all solicitors and estate agents up and down the chain till we got there. (Shame he wasn't our solicitor too!)

We spoke to a few estate agents when deciding to put our property on the market and chose Mackenzie Smith, Ash Vale as gut instinct told us they were the right choice. Our initial meeting (and most of our dealings) were with Darren, although we were also very happy with any interaction we had with Jason and Nick as well. We felt that Darren was realistic and honest with us, rather than saying what we might want to hear to get us on board. Reviews on the way forward came at the right time and we were happy with the advice given.
However, where they really came in to their own was when we were approaching exchange of contracts. We were unfortunate in that, whilst only two houses in the chain, there were a string of complications and hold ups with our buyers' house which really prolonged the process. Our buyers had sold through an online agents who, having got their fees up front, were really no use in trying to get us all in a position to exchange and I believe proved almost impossible for anyone to get hold of. Therefore Darren proved invaluable and was the driving force in chasing things up and liaising with everyone he was able to, to keep things moving along, effectively doing the job of both our agent and our buyers' agent. I won't pretend that the experience hasn't proved extremely stressful at times, but I don't want to imagine how much worse it might have been were it not for having a voice of reason at the end of the phone, chasing up the right people when necessary.
I am also pretty certain after this experience that we will never choose to use an online agent, having realised that there is so much more to the whole process than just getting a sale agreed! Thank you team MS!

Mackenzie Smith did an excellent job in the sale of my property. Assistant Branch Manager Jason Bowden exhibited an excellent knowledge of the local market. He was accessible and prompt in his communications and kept me fully informed every step of the way.

We bought our first apartment in Ash through Darren. We were new to the process and he was very considerate with our nervousness to buy and helped us with every step, advising us throughout the transaction. His knowledge of the market was far greater than any agent we had dealt with in our search to date and gave us the confidence when we came to putting in our offer that we were buying the right home. We absolutely love where we have bought and can’t thank Darren enough for everything he has done. We would not hesitate to recommend Darren to everyone we know. Thank you!

We bought our house through Jason at Mackenzie Smith (Ash office) and the support was fantastic. Very responsive, kept us in the loop and incredibly helpful. We wouldn't hesitate to use them again.

We bought a house through Mackenzie Smith and the process was very efficient. Darren was continually keeping us updated and easy to get hold of when needed. He's very transparent and honest and I'd be happy to recommend them

I have bought and sold a property through Mackenzie Smith within the last two years and cannot recommend them enough. My contact Jason was professional, always contactable and helped every step of the way throughout the process. Would highly recommend them!

After my mother’s passing, Nick Kirby and his colleagues at Mackenzie Smith
have managed the sale of her property
with great communication and sensitivity. I live a distance away from
the locality of the sale and yet had full trust in this professional team

Just the best estate agents around, they have sold two properties for us now and nick is honest and professional which me being old school is just perfect. If nick suggests something he is telling you for your benefit. Thanks guys.

Jason Bowden never over promises or under delivers
Jason is a credit to Mackenzie Smith this is the fourth time I have used Mackenzie Smith and Jason has looked after things every time would most definitely use again strongly recommend.

Jason, Darren and the Team at Ash Vale are fantastic at supporting you with your move - would not hesitate at recommending the team to anyone wishing to sell or purchase a property in the area

Nick at Mackenzie Smith was really helpful, quick to get in touch when I had a query and (as a first time buyer) was really clear with explaining everything I needed to know. I would definitely recommend!

We have no hesitation recommending this company, Darren the Manager was courteous, polite and so helpful. We went with this company as Darren is truthful and honest and bends over backwards to help.