Trust Pharmacy

Had to go to QMC for an antibiotic not in stock anywhere else. Was on Easter Bank Holiday Monday around 11:30. Found them to be professional & fast. Only had to wait around 20 minutes to collect the filled prescription & no queue when I handed in the prescription form. Was a blessed relief after a very stressful morning.

Absolutely brilliant service!! Shout out to Kashaf. He delivered an amazing customer service experience, going to extreme lengths to get the job done. Communication was prompt and nothing was a major ask. My son got his medicine quicker than expected due to his perseverance, as we were due to travel a lot sooner then first thought. Professional and polite. He even sorted a cooler bag for it. This has reminded me of a time customers were placed first and mattered and not just numbers. Thank you!!

Was the only place open until 12am on a sunday night. They had a consultation room which was really useful.

Best pharmacy I've been to. All the staff were so friendly and helpful when I came to get an emergency supply of medication. They seem to be very busy but are friendly and caring despite this. The waiting time for medication is a bit long - around 25 minutes - but this is to be expected for a hospital pharmacy (they probably have a lot more prescriptions to organise than normal pharmacies). It's also clear that they are very efficient so it's not a matter of inefficiency - just a lot of work to do!
I would love to get my medication from here regularly because the staff are so nice but due to the wait time I will probably choose a different pharmacy. That doesn't reflect on the quality of the pharmacy though - it's just practically easier for me.
Thank you for your help :)

I’ve had a few encounters with QMC pharmacy and last night (05/01 @ roughly 19:30pm) was by far the best. Date and time noted as this review was determined by the lovely gentleman who dealt with my prescription (I didn’t catch his name). The gentlemen was approachable, informative, and compassionate; offered to bring my prescription round to where I would be sitting given I was struggling to walk and then went through side affects of the drug. Previous visits I’ve roughly waited no longer than 30 minutes during peak times, last night was roughly a 10 minute wait with roughly 30 prescriptions ready on the TV screen.

Absolutely wonderful service. I live in a rural area and the Trust Pharmacy at the City have been providing an absolutely wonderful delivery service for my vital prescriptions. Utterly reliable, always on time, a life saver as I can’t get into Nottingham to collect. Thank you for providing such a great service, it would be a real struggle to find an alternative.

Due to it being the bank holiday and our babies medication being increased we realised we would not have enough to last us 4 days. We called Trust pharmacy and they were absolutely amazing, they were able to deal with our local gp’s prescription for our son. The pharmacist i met was very good and thorough, the service was efficient and Kash on the front desk was so helpful, understanding and friendly considering I was quite stressed on a Friday night. It was a real Pleasure to deal with the pharmacy from start to finish. I was really impressed. Thank you

I am leaving this review on behalf of my uncle who told me about his experience with trust pharmacy today. My uncle has recently arrived in this country and does not speak English very well, he told me how he was served by a male member of staff in the evening who went out of his way to translate and made an attempt to speak to my uncle in his native language (Arabic), he was also given a seperate piece of paper with the instructions for how to take the medication in Arabic and English and was wished a happy Ramadan and it is so nice to know that instead of being viewed as just another patient his experience was tailored to him as an individual.

A really good pharmacy!!! I was given lots of advice from the pharmacist Sadia who is brilliant and often saves me lots of trips to the doctors. The staff are very helpful. Considering how badly the NHS are funded these people are doing a fab job! Well done trust pharmacy!

There was no queue to be seen and member of staff was dealing with a collection query when I arrived. Service was friendly and professional otherwise and I was served within 3 minutes of arrival.

I’d like to share my experience with Miss Sadia - I had to have some travel vaccinations and needed guidance on what to do
Sadia was thorough, very professional and appeared most competent

Fabulous

And many thanks for your help 😊

A really great pharmacy. Friendly and efficient

Great experience with pharmacists (Kash and Sam) helping out when my daughter was ill and unable to personally collect prescription.

Fantastic service from Rachel. Sorted end of life medication for my father when I couldn't source it from any other pharmacy

Thank you so much for everything you guys are doing in such horrific times. Absolutely amazing

Kash served me with above excellent customer service

awesome service, really helpful and friendly staff

Helpful staff and quick service.

Very nice staff xx

Brilliant service.