Well Pharmacy

I use this pharmacy for all my medication and they contact me when my prescription is ready by text.Very good service. Merry Christmas to all staff.

My husband was trying to find a particular medicine which he has been taking for many years but had been told that our local dispensary could not obtain it. I telephoned several other pharmacies in the area but only Toni at Well Pharmacy, Eastwood offered any real help at all. She was wonderful! She immediately phoned her supplier, and rang me back within a few minutes, to say that she could have it in stock for the next day. She also phoned to say that it had arrived at the pharmacy so that we wouldn't have a wasted journey. She was friendly, efficient and treated us with care and professionalism. I can't thank her enough.

They deliver and I can't praise them enough

Would like to thank the staff at this pharmacy who today helped my husband
with a prescription was much appreciated and very kind of you

The entrance has a ramp but definitely not wheelchair accessible, the gradient is too high. Will take photo next time there

This is a challenging time and I appreciate the effort you all put in so just a simple word that means a lot THANK YOU You are all amazing

Very friendly staff if you ask for things

Hard working good service

Lovely members of staff, always go above and beyond! Definitely don’t deserve the abuse they receive everyday!

Staff are friendly and helpful. Can be a tad expensive, but you only get what you pay for.

Good chemist

Got prescription in average time. Crazy tiny place, about 5 people can stand if not in eachothers' space. Everybody can hear what you ask the staff.

Apparently my repeat prescription was sent to this pharmacy on the 6th December and I was informed today, by the surgery, that the pharmacy should have contacted me then. Just spoke to quite a rude person on the phone after letting phone ring for a considerable period of time.
She told me they don't ring patients to say it is there or ready. It was made ready yesterday 6 days after receiving it as she said they were not told it was important.
I questioned why they did not notify me Again. This time I get a different response 'we don't have your number as we only have it if you have used us before' Nearly cried laughing. That's where I got my previous prescription from along with all my son's medication over the years. Stay clear. Very rude and unprofessional

I am absolutely disgusted in the way my partner was treated today, regarding my 2 year old autistic sons medication. I have pursued this matter further, both of the female staff are horrible. I will however update this when we get our comeback. Lucky I wasn't there.

Really shocking customer service!! I came earlier in the day because the prescription was ready.. Sent me away to find out 'what I needed most' I came back in a queue which is bad enough anyway but one member of staff who's name will be unnamed for now. Told me she wanted me and other customers out even though it was 18:20 and closing time is 18:30.... Then she tells me that she doesn't have any items on prescription in stock in other words 'she wanted me and other customers out'. She also said to me a while back, have more faith in us..... PFFFFFT yeah okay!

This has to be the worst pharmacy Ive ever had the misfortune to use. Drop a prescription in at 9am and told it will be ready by 11am, turn up after 11am only to be told its not ready, cant wait so go again next day, and guess what, its not ready! Turn up the day after that, still not ready, sit around for 30 minutes to then be told they dont have all the items! This is not an isolated incident and has happened numerous times to both me and my wife. For goodness sake, how do these people stay in business?

My daughter arrived at this chemist 16:00 last night to collect her prescription, the web site says they are open till 19:00 she was there for 16:00 they were closed so she rang the bell to be met by a very rude woman who said we are closed, my daughter questioned the opening times again by the very rude woman with a mouth full of food we are closed and we close at 16:00 my daughter pointed to the times on the door and got yeah well we are closed, my daughter asked for prescription and was refused, when she asked what if they are life saving and I needed them now, the reply from the rude woman was WE ARE CLOSED! in this time of every supposedly being helpful what the ..... my family have now contacted our GP and asked for our prescriptions to be moved from this chemist to Boots at Giltbrook. They do not deserve any customers when they are treating perople this way. I did not want to give this any stars but it wont let you post unless you do, I hope some senior management read this at some point.

Absolutely shocking customer service, staff are in the back talking, people come in and are left waiting for ages, having to result in shouting "hello" to be served! Also sat waiting for well over half an hour for a prescription to be checked! Would not recommend at all