Babydan

We have had a few babydan gates in the past and they have always been brilliant and perfect for our needs.
We never had any reason to contact customer service as we never had a problem until yesterday when we opened a gate we had in the loft for a while and the parts were incomplete.
I emailed customer service with the pictures of the parts I needed and a lovely lady called Mona replied instantly, she was so helpful and managed to figure out what we needed by the pictures I sent.
The parts are now coming free of charge.
I really didn't expect them for free or so much help.
Companies nowadays don't care about customers but Babydan certainly does.
I would highly recommend their babygates not only for quality but for customer aftercare.
Amazing thanks to Babydan & Mona x

Good product knowledge and plenty of choice. Friendly staff. Would recommend.

Had Baby Dan high chair for exactly 2 years. My son is 26 kg. Last week a crack appeared on the foot rest. Emailed customer services, no reply. Tried calling recording says email customer services! 😤☹

P.S.

We received the replacement part now.

Cant find that place, please put a sign where that is. Asked a woman working for them in medelin park and she doesnt know where that is at all

Bought a baby gate - two key components missing. Took back to store who ordered another one. Went back to store to collect and the new one has the exact same parts missing!
Customer service (haha haha) states to email them for parts!
Disgraceful service after what is clearly a manufacturing fault having identical parts missing in separate orders.
Would advise not buying from this company as when they do things wrong, their service is awful and you have to work to get what you paid for. If there was a zero on here, I'd tick that.

went there last week lights on no one in thought oh lunch time went in cafe next doot til two oclock went back lady in there did nt even open the door shut for three weeks a notice would have bean most helpfull we bought a gate there a few weeks ealier of a very helpfull gent but how things change cannot recomend them