Dreams Guildford

My experience of purchasing a bed and frame in the Guildford Dream store for my 91 year old mother can only be described as outstanding.
Pauline the assistant providing help to us was highly knowledgeable and professional. She took considerable time to listen to our requirements and took a very individual approach to our needs.
I would recommend Dreams and Pauline most highly.

Large selection of beds and mattresses. Professional service and warm welcome. Free delivery and excellent quality. We are satisfied and recommend!

I came in today not knowing I would officially find the perfect bed I needed. LISA, who was the assistant helping me today, was so welcoming, friendly, extremely helpful, and so easy to talk to. Couldn’t believe she had only worked there 2 weeks! Brilliant customer service and so happy I had chosen to go in today!

Walked in on a Sunday lunchtime, not really sure what I wanted/ needed...to find the most helpful lady, Lisa, who talked and walked the store with me explaining all my options.
I came out an hour later. Very happy with my decision, the help I had received, and most of all...a great price!

We received excellent service today at Dreams in Guildford. We were assisted by Lisa and she couldn’t have been more helpful. It being her first day in the role she referred to colleagues when necessary to ensure she gave us the right information and advice, but was attentive and keen to assist us. She even brought us drinks while we used the sleep match system - which can be used to recommend your ideal mattress. I was somewhat skeptical of it, but the recommendations were very good. When we came to place our order Lisa took all of the details, checked and double checked the order and remained calm when we made a late change after the order was complete. Thanks to Lisa and her colleagues for making the purchasing of our new bed straightforward and fun.

So pleasantly surprised at the efficiency and knowledge shown by
Lisa in the Guildford branch. I was taken through the Sleepmatch process and shown the recommendations. Plus my delivery has been scheduled within a fortnight for new bed and mattress. Really pleased.

The lady was very helpful and showed us around all the different mattresses and was extremely pleasant, I would recommend.

Lisa at Dreams Guildford was incredibly friendly and did a fantastic job in assisting us with picking the perfect bed, without pressuring us into any purchases. Would definitely recommend

5 star service - we had the privilege to be served by Iancu who was simply amazing. Knew his stuff, very accommodating, a very talented salesman. We walked in wanting to buy a mattress and ended up buying 2 with 2 pillows! Highly recommend.

We had a great experience at this store today. Pauline was exceptionally helpful. Really knowledgeable, with no hard sell. It was a very pleasant transaction, with coffees and a computer that told us what sort of mattress we should get! We bought a lot - which we had NOT intended to do today. We were just researching but she made us feel we'd found the correct answers!

We had excellent service from Iancu-Zeno.
He listened carefully to our requirements and was very thorough when showing us the different options.

Very relaxed experience with Anna. Anna was very helpful and always smiling cheerful, I think that is what you need these days, Anna suggested I try the measuring bed thingy that helps select your bed for you. This proved helpful I was also advised to purchase other items which I hadn't thought of. Thank you Anna.

Pauline provided great customer service and listened to what we wanted, offering us options. We also received a lovely cup of tea whilst Pauline processed our order.

I had excellent service today from salesman Iancu. He was friendly and very helpful. I came into the store on Wednesday to have a look before deciding. There was no pressure and I was pleased to be served by him today

We were shown around by a staff member called Lisa who was very helpful and friendly! Has given us a really good idea of what type of bed best suits us.

We were so pleased to have bought our new guest bed from Dreams yesterday, we were greeted by Pauline in a lovely friendly manner, and were shown all of the beds meeting our criteria.
We chose the bed we wanted and over a coffee finalised the order, and a very quick delivery time was offered by Pauline.
We are very impressed with the service we received.

Such friendly and knowledgeable staff, especially impressed with Lisa who made my whole experience enjoyable whereas I usually find making decisions very stressful!

Pauline was very friendly and helpful. She is an excellent sales person. Thank you for helping us choose a mattress.

Very good service meet a very nice lady Anne Marie was very good at getting me arranged with my purchase and delivery date well done thank you

A big thank you to Oliver at Dreams Guildford for his superb service and attention to our needs. The whole team Anna, Pauline etc were extremely helpful.