Profile Plumbers

Daniel arrived promptly and was very professional, he diagnosed the problem with my boiler within a short period of time and and resolved the issues.

The price was very reasonable for the work / time he was at my property and highly recommend

Very friendly and helpful, he told me exactly what was needed and the options available and what it costs.will recommend to friends and family 👍

Pros:
- Their technicians are friendly, qualified and skilled.
- They changed our boiler and completed the work in one day.
- The new combi boiler also obtained gas certificate.
- Hot water works

Cons:
- Thermostats was not completed due to late delivery, so the house did not have central heating.
- After 2 weeks and empty promises he didn't bother coming back to the property.

Summary:
It is unconscionable to leave family with no central heating. I understand people have to put food on the table but there is no need to leave a family without central heating. They are friendly and knowledgable but it doesn't make sense why they didn't complete the job.

I called this plumber urgently because of central heating was not working . They quickly turned up at the lunch time with a smiley face. We noticed that wireless receiver lost the thermostat sync. Ok, he reset in 2 minutes, takes a good amount of money. He said that he would come if there was a problem. At dinner time, the system went down again. I called back. He mentioned that he can only do tomorrow. I said that how we could spent the night in cold. Unfortunately, we spent the night in cold with the kids. The next morning, I texted him again, no reply. Still in cold with the kids. What a good customer service and promises?

Also, the guy waiting on the other line, who takes the payment on phone, was shouting many times to me without listening anything while my questioning of the work and the cost. This is really poor communication, and poor customer confidence when we combine two together.