Prism Network Ltd

Prism Network Ltd dealt with my insurance claim for storm damage to my garden wall, due to contractor issues Salihah Burgess was in constant contact with me with updates to re assure me that she was in contact with the contractors to have this resolved. This was resolved and although it took a while all has been completed. The contact from Prism and Salihah Burgess was totally professional, a few bits to clean up and Finnish !!! after contractors !! however all completed. First Class service from Prism Network Great commination. Contractor could have been a been a little more tidy when complete ( JD Pecula) however very professional with what they completed.

Fantastic service from start to finish. Communication was regular professional and helpful. The contractors that came to my house were of the highest quality. Highly skilled professional and really friendly. Turned a horrible situation into an outstanding outcome. Can't thank you enough.

Millie and the team were brilliant in helping me with a leak in my flat. I highly recommend Prism Network Limited for flat/house repairs as the team were very engaging and the works were completed to a high standard. Thank you again.

Prism dealt with my insurance claim for damage caused by a burst thermostat in the bathroom. They were very thorough and were able to push through the claim fairly quickly as I had arranged contractors to come in and repair the works. The lady dealing with my claim was very reliable, proffessional and communicated well. She was also very helpful further down the line when I needed documentation to provide to the Local Council to highlight the house was uninhabitable.

I have been very pleased with the service by Prism Network following a claim for water damage to my property. What had been a very stressful period was aleviated by their professionalism to ensure the repairing process went as quickly and as smoothly as possible . The contractor Prism Network provided to carry out the repair works, was also excellent. Five stars all around.

I can't praise Prism Network Ltd highly enough after returning from holiday to find the downstairs of my house flooded due to a leaking water meter. Their administration, communication, professionalism and support was impeccable throughout the whole drying out and reinstatement periods of my home. They always kept in touch with me and organised the contractor works and logistics perfectly which is most important during such a traumatic and anxious experience. Thank you so much to Sali and the team at Prism.

Quick to respond, the Prism team takes time to understand the customer’s needs, mobilise on brief and ahead of schedule. They care. Their network of contractors are the better ones. I have called on them 3 times now to sort out a problem caused by others and they haven’t disappointed. Well above average. Recommended.

I just can't fault the Prism Network team. Easy to deal with, lots of empathy for our situation, and always proactively kept in touch. When you're home schooling and trying to run a business at the same time, you need a firm that's going to reduce your stress and get things done. Other companies could take a leaf out of their book!

Very helpful agents who made my claim experience as straight-forward as possible. I was able to clarify a few questions I had by phoning them several times, quick response, very friendly service

Professional, quick, responsive, and managed to organise a repair job in good time. Didn't expect such a good service because of coronavirus, but it all went smoothly.

Great service. The contractor I got was very professional and friendly , 'Thank you Andrew!'.

Extremely swift and efficient service received from Prism. We were most impressed.

These were fine. Reviewed quote promptly and were reasonable in resolving it all. I was plesantly surprised.

Very polite and efficient. Kept me informed at every stage of the process

Dealt with work in my flat to fix damage from a leak. It wasn't particularly fast, but all the work was done to a good standard and I was kept informed though out.

I have never in my life time dealt with a company who disregards their customers and treats them so poorly. I have been in talks with Prism for over 6 months and they have completed only 10% of the works and have asked me to project manager my own works. absolutely disgraceful the way they treat their customers. example I have called them over 35 times in 2 weeks and we are still where we wore 3 months back! words fail me... I can't express how upset and stressed I am, they don't take responsibility and are quick to pass you on and blame the insurance company. I wouldn't rate them any stars.

I am very willing to provide feedback once I have received a reply to my email to SAGIC concerning compensation for the loss of income from my solar PV system during the period when my system was out of action. I have recieved no acknowledgement of my email which was sent on 7th November 2022.

If you hear your insurance company utter this companies name regarding your insurance claim, you need to be concerned, it took them 10 weeks to replace a bathroom sink. The communication is non existent and they will walk a hundred miles to save a pound. Absolutely shocking.