Dreams Reading

Had a fantastic mattress shopping experience with Alex from Dreams, Reading today. He made it very easy to work out what would be the best fit for us. He was patient, informative and respectful of our budget. We didn’t feel pressured to buy, instead he gave us the space to weigh things up. We’d highly recommend this store, and specifically Alex for delivering top notch customer service. Thank you so much- we’re excited for our mattress to arrive!

Very nice people working here. Super-friendly, highly professional, and knowledgeable about their products.

Great quality, reasonably-priced beds. They were respectful of the money we were able to spend. There was no overselling or pressure to purchase.

They're a really good company to deal with. The staff here even made us a cup of tea 🫖👍 while we were being served.

This Dreams store has a lovely, welcoming atmosphere. We will definitely shop here again in the future.

Store in middle of refit but was still clean, tidy and well laid out. Was helped by Alex, he was very friendly with good knowledge on offers and promotions.
Went in for a double bed but had they bank holiday deal on so we ended up getting king size bed and mattress on a good deal for not alot more.
Also got the mattress protector and duvet, with free home delivery and small fee to take old mattress away.

Certainly a very pleasant experience getting a new mattress for our new home! Alex was knowledgeable and listened to our comments. He then showed us what he thought we wanted. After trying several, we were able to make an informed decision. We were given pillows to try on each bed. We were even offered a hot drink if we wanted one while discussions about our purchase and finance options! Will come back. Thank you Alex.

We popped into Dreams this morning not intending to buy. We have been in quite a few bed shops over the last couple of weeks but nobody seemed to listen to what we needed.
Today in the Reading store we were served by a young man by the name of Alex. We left very pleased with our purchase.
Alex was so knowledgeable he knew about every bed including the different frames, and all the different mattresses as well as pillows ..It was so refreshing as he listened to what suited our needs. Also he had a great personality very happy disposition and made us feel very welcome offering us a choice of hot drinks or and we will highly recommend him to our friends and relatives.
Alex IS A GREAT ASSET TO YOUR COMPANY.
Thank you so much Alex.

After being let down by an alternative company we decided to head to Dreams to get our new bed. From the minute we stepped into the store they were excellent, they listened to what we wanted, were respectful of our budget, and it genuinely felt like they were interested in helping us find the right fit not just upsell.

Further to this, the delivery and assembly was second to none. Professional, friendly delivery drivers who were in and out in a flash leaving a lovely assembled bed!

The quality of the product received is excellent and we are overall delighted.

Would not hesitate to recommend Dreams to anyone.

We were highly delighted with our visit to Dreams. Using the machine to check out which mattress would be suitable for us was a new experience, but it worked and we were able to buy with confidence. The staff member was friendly, patient and helpful.

My experience at dreams was excellent very friendly staff and very helpful as soon as I walked in I was asked if I needed help I wasn't pressured at all the help and service I received was first class I am very happy with the mattress I chose excellent shopping experience thank you.

Going through the process of choosing and ordering a new bed was made so much easier with Alex help. We went through all my options and I believe I've come away with the best bed for me.

Amazing place to buy a new bed and mattress, Samantha who the manager at the time was amazing in helping my mum to buy a new bed and mattress, we couldn't ask for more, top quality service

Initially we were only browsing for a mattress and were unsure of our needs. Alex and Samantha went above and beyond to help us determine the best mattress at the right price for us, never pushy and extremely knowledgeable. The in store range was good and the sleep match service is both fun and helpful which resulted in us finding the perfect mattress and new pillows. Great delivery options and good discounts for Black Friday. Went from browsing to ordering in one visit! Wouldn’t hesitate to recommend Dreams Reading!

Excellent service today from Oliver in the Reading store. Advised us on all our questions with no preference to any beds we tried and ended with one that met our needs.
Thanks for our future Dreams !!

Ordered a mattress and base from Dreams. Service was exceptional from Olu and Sam who went out of their way to make sure I got the right bed. Especially Olu who, despite only working for Dreams a short while, was very knowledgeable about Dreams products.

Went in with a vague budget for a mattress but no idea what style or firmness we wanted. Alex helped us use the sleep machine and walked us around some to try based on those findings. He wasn’t at all pushy and actually helped us pick a really cost effective option instead of the most expensive. He gave us plenty of time to think it over and we’re so glad he found us when we walked in the shop. Would really recommend and very grateful to Alex for his help.

Really great experience. Alex the sales rep was brilliant. Gave us lots of information and it didn’t feel like we were being sold to.

Ollie the assistant was really helpful and knowledgeable, helping us to find a wonderful mattress in addition to the bed we'd chosen from Dreams online. He was great at his job, encouraging us to take our time to think things through and helping us to understand our options without pushing us to buy anything.

Great experience all round. Great customer service and any questions asked were answered honestly.

Great experience at Reading Dreams yesterday. Very knowledgeable, helpful and friendly staff.

Very good service at dreams Reading Alex is a superstar he helped us choose the right mattress he s very nice and helpful. I was so happy with the service.

We came in looking for a bed, not really sure what we wanted. Ollie was incredibly helpful and professional. He is a brilliant salesman without being over pushy, I believe he is a huge asset to the business. I would highly recommend Dreams, but in particular Ollie, who made our bed experience an enjoyable one.