Ernest Jones

I recently purchased a piece of jewellery from the shop. I was truly impressed by both Janine and Michelle who served me. Nothing was too much trouble. They were polite, friendly and very helpful. They are without doubt a credit to Ernest Jones. Their customer service was excellent.

Popped into store today to purchase a new engagement ring and wedding band. Alison was extremely helpful and patient with us, we were so grateful for the advice she provided and she helped us chose the perfect new set of rings.
Very professional lady and I would definitely return back to store in the future.

Alison is an absolute diamond of the store in Telford, she was super patient and was able to provide all the help needed to come to the best decisions. She made us feel at ease and was confidently able to answer any questions that we had. She is totally professional and a credit to the store.

Staff were knowledgeable, helpful and very polite. I was really impressed by their service!

My partner and I visited today to buy our wedding rings. The lovely lady that served us was Michelle and she was so nice. She spent a lot of time with us, even making suggestion I had not even thought of , which ended up being our purchase. There was no hard sell, made us feel comfortable and even suggesting we went off to have a walk round to consider options. This allowed us the space to comfortably make a decision. We laughed and chatted and it was a really lovely experience. Thank you so much Michelle, all the best to you and yours

Popped in today and looked at the Hamilton Watch range.
I went to ask one the assistants to see if I could try one of them on.
Alison assisted me and got the watch from the show cabinet.
She asked me if I was wearing a watch and when I said yes, she produced a soft tray for me to place my watch on.
Small things matter when buying watches and for her to produce a tray for my watch didn’t go unnoticed.
A few jewellers I’ve been too have just left me to put my watch on a hard counter when trying on their watches.
The watch was stunning but needed a few links taken out.
So as shop was busy I paid for the Hamilton and Alison said it would be ready in 30mins.
I got back and was immediately dealt with and we sat down for fitting.
Another adjustment was needed and Alison did it in super fast time.
The service from walking in too when I walked out with my watch was excellent.
Definitely going to shop here again.
Well done Ernest Jones.
you’re Staff are very well trained and knowledgeable and very customer friendly.
Many thanks

Could not recommend this Ernest Jones shop enough to anyone looking to buy their wedding rings. The jewellery is beautiful but the customer service we received was absolutely next to none. Simon was so knowledgeable, patient and attentive throughout the whole process. Not once did we feel pressured or encouraged to buy something we weren’t sure on, we spent almost two hours sitting there going back and fourth and he never grumbled or got fed up of us. His knowledge on all things jewellery was brilliant, from the cut to the style of rings he could tell us everything. When I popped in with my mum to just browse styles I had no intention of actually buying something, but because of Simon me and my fiancé went back the next day and brought our rings. Thank you so much Simon for making the experience an enjoyable one, we left feeling on cloud 9.

Very friendly and helpful staff excellent service wouldn't go anywhere else.

In October last year I purchased a gold bracelet from the web site. a few days ago I saw that it was breaking apart. The only proof of purchase was my credit card statement . On the instructions of the lovely lady in the branch, I contacted their customer services. Explained my dilemma to the representative, she traced the purchase order number and emailed me the receipt. I took it back to the telford store, and to my surprise, I was given a new replacement.
What fabulous service, I cannot recommend Ernest jones highly enough, and will definitely use them again.

Michelle & Alison have been fantastic with sorting me a new daily watch.
They couldn't have been more helpful. Great service.

Kirran :)

After wearing my engagement ring for 6 months, a side stone had fallen out which I was extremely unhappy about. After complaining to customer service, this still resulted in me paying £100 to get it fixed, whilst also being without my ring for a few months. Once the ring had been returned, another side stone had fallen out within 2 weeks of having it back. Another complaint to customer service and we were offered to exchange the ring at the telford store. Simon was so professional, understanding of my feelings and literally went above and beyond to help me find another ring that I have faith will be better quality than the last one. He took a lot of time to talk through the options that were close to what I was looking for, listened to our story, took interest in our wedding and felt more like a friend than a shop worker. I cannot thank Simon and his team enough for how helpful they have been, I was extremely tedious about exchanging my ring and felt awful about the whole experience prior to this day. The ring I had chosen wasn’t in stock in my size, Simon has ordered it in for me and will be with me shortly. I will 100% be returning to this store and will be recommending Simon and the team to everyone I know due to their amazing customer service.

Excellent service at the branch in Telford shopping centre.
Thank you

We were just browsing really but but ended up having a chat with Simon - Have to say his service and advice was exceptional - Thank you Simon - keep up the excellent work, it is appreciated!.

Had an absolutely amazing experience here, and got the customer service that beaverbrooks couldn't not even nearly achieve.

Janine warmly welcomed us and made us feel very at ease straight away. A special thank you too Alison who we dealt with most of the time, who's customer service skills are second to none, she walked us through everything and did it with a smile.

Very enjoyable and knowledge staff who I hope too see again soon!

Fantastic staff. Quality ring at a knock down price. A thoroughly enjoyable experience made easy by the polite and knowledgeable staff. Thank you.

Really helpful in finding what I wanted with a watch purchase, good impartial advice and not pushy at all - very happy with my purchase, thanks Simon

Came in for engagement requirements, I was served by Michelle such a lovely experience. Highly recommended.

Excellent service from Emma made the ring buying process simple:) highly recommend.

Customer service is outstanding. Janine went above and beyond to help. If your buying quality diamonds then this is the place as their customer service ensures you receive the quality you pay for.

An example of why we should all support our struggling high street shops as apposed to flea bay etc. Solid service, see what you're buying old skool jewelers. Recommended.