H Monk & Sons

Brilliant shop and excellent customer service. Thanks guys.

Have used on a number of projects and very happy with the selections and the quality of the products. Gentlemen that fitted floorings are very kind and considerate.
Always recommend this place over any of the big flooring companies.

Gem of a shop and lovely staff, very helpful and not pushy. Just endured 2 years on an awful mattress that I stupidly ordered on online, Popped into Monks one afternoon, tried out their large range and now enjoying the best sleeps ever on an incredibly comfortable Harrison Spinks mattress. Went back last weekend for new sheets and pillows.....thank you!!!

Excellent established business. Outstanding service and quality of workmanship. Swift to respond to enquiries. Have been a customer for many years. I cannot fault them.

Needed a short length of a specific carpet underlay urgently after radiator leak. Not in stock but Jeremy managed to get some within 2 hours of my call.
Excellent service.

I cannot express how good the sales man was. He went out of his way to accommodate us. After being let down by another supplier. Once again thank you so much.

Very good service managed to buy all we required. Extremely helpful staff, nothing was too much trouble.

Although appears old fashioned not so, very good service not pushy at all. Good quality at fair prices

Always excellent service and good value at Monks.

Very helpful and no pressure to buy

Ok

Hi was very nice and helpful I would recommend this place to anyone

I had a very small area. Of carpet fitted in my porch way 3 meters. It took 1/2 hour to fit. I could not believe how much they charged for this. So expensive. I will not recommend this company at all. When I spoke to the man on the phone explaining this. He wouldn't even get into the conversation with me. So rude. All he was interested in. Was getting his payment. Its was so over priced.

My mother in law recently bought a mattress from this shop. She has Parkinson’s so couldn’t try the mattress at the shop properly but after sitting on it thought it was okay. She purchased and got it delivered and after 4 or 5 nights she realised it wasn’t suitable - the height of the mattress meant she was struggling to get in an out of bed. She has raised this with the shop and was told they couldn’t do anything as she has chosen the mattress - the person she talked to one the phone was quite rude to her as well which was very upsetting for her.
She is now using her old mattress, the shop didn’t suggest any solution or compensation which seems like a complete violation of the consumer law. I think that any other big mattress company or homeware shop will suggest a return window on a mattress.
I also think it’s a really unfair treatment of someone who finds it harder to move, come to the shop, choose things etc.
It’s sad that she chose to support a local shop rather than going to a bigger chain one and got a treatment like that.
I would avoid this shop as I don’t think it cares about customers.