Pen Sense

I ordered an engraved pen from Pen Sense and am a very happy shopper indeed.

Despite some confusion on my part during my order - Tracey and Bruce were most professional and polite in their communication with me and in resolving the issue swiftly.

What a great business and personal service provided.

And also the end product is beautifully engraved.

Would recommend. Thanks again!

What a lovely company and all whom work there. I ordered a lovely Montblanc pen as a gift for someone who has been truly unwell.
The service I received from start to finish was first class. Being that I was undecided over certain aspects of my gift, Jackie was very patient with me, doing her best to advise and assist. Debbie was also helpful and Bruce went that bit extra to enable me to achieve a good end result with the gift.
Again thank you so much, and for getting my gift here on time.
Great personal service. I would have no hesitation in recommending this company.

Just bought a pen for my daughter's birthday - it arrived beautifully packaged and bang on time; she loved it! The staff member at Pen Sense was very helpful; indeed the service and communication I received through-out was first class! Definitely recommend.

I bought an item that was non-pen related online on a Friday (Aspinal of London product), and the item arrived 24 hours after I purchased it- Brilliant!! Product was also nicely wrapped upon delivery with no issues at all. Highly recommend, thanks a lot.

I ordered a replacement for my MontBlanc pen and incorrectly ordered the wrong part , I contacted the shop and they arranged to exchange the item at no extra cost , It's good to know that some businesses still value customer service vehicle some large companies do not. Thanks for your help , will definitely use and recommend you 👍👍

I have purchased several pens over the years form here and I must say that I have always found the service and quality of their products exceptional. If ever I want to buy something personal and special for someone this is the first place I always think to come because they are always happy to oblige when it comes to engraving the sentiments of my heart, whatever I want to say.

Excellent customer service! We drove from Nottingham to visit this store and were very happy with our purchase.

My Dad always used to shop at you place , he is hard to please , you managed to please him every time he came in . Thank you

Amazing shop with owners that are very knowledgeable and very happy to help!

Classic pens and keen staff that is very knowledgeable.

Good service .

Whether you're looking for a special gift or simply enjoy fine writing instruments - Pen Sense always has a great selection to choose from. You will usually find current season Mont Blanc and accessories right through to Parker, Cross & Lamy - always plenty of choice.

Never returning to this place again. I purchased my pen elsewhere as a gift for my boyfriend, but went to Pensense for the engraving. I specifically said how I wanted it, and when I went the following day to pick it up, it looked nothing like how I'd asked for it. It was like they engraved it wherever the machine first touched. I wanted JC at the end of the pen and they engraved it not even in the middle, absolutely ridiculous. I went in the next day to complain about it (I never complain about anything but this was just out of order). And the man who served me was so arrogant! He said that's the instructions I got given and started doubting that I'd given the right instructions in the first place, So I said that it wasn't my problem they hadn't noted them down correctly. He then said in the rudest manner 'Look I'll give you a new cap and your money back and go get it engraved somewhere else because I don't know what you want'. I said okay that's fine, he slammed the money down on the table and just walked off. I said have a good day sir and he didn't even answer. So rude.