Co-op Food - Birmingham - Exchange Square

Very helpful team

It’s good and convenient!

Great local store!

great store

Personnel très sympathique et accueillant
Merci surtout à un monsieur de la sécurité , il s’agit d’un pakistanais et il est très gentil et poli (il travaillait le 24 Mars au soir vers 20h30) merci pour son accueil et sa présence très agréable :)

Convenient location and timings.

No bike parking but plenty of car parking spaces despite city centre location. Madness. Relatively poor meal deal options.

When you can find staff in the store, they are friendly and helpful - but good luck finding any, especially during non busy periods. Several times I have been in and there has been no one at the tills, self-service, or anywhere else about the store. None of the self service tills take cash so it is basically impossible to pay by cash if there is no one at the till. Items are often price marked incorrectly and this store really does not seem to be managed well, or at all.
The bakery is very good, but for everything else you’re better off going up the hill to the tesco or sainsburys - a lot cheaper too!

Staff keep closing the store 10 minutes before the actual closing time of 10pm. I knocked on the window and they made eye contact with me but continued to ignore me. The two young staff members that worked there , just talked to each other on their headsets and went to the back of store so they wouldn’t see me.

This is an everyday occurrence. The store closing time is 10PM! Not 9:50 ! I will be calling head office

The security is very annoying, you are choosing milk from fridge and he is literally staying in front of you, it’s so uncomfortable, makes you feel to go out as soon as possible and choose another store 👎👎👎

This is the second of many poor experiences I have had at this co-op. Please avoid at all costs.
In the first instance a manager was directly rude and disparaging. Today's young customer service agent refused to scan and charge my items at the till and asked me to go use the self-checkout area instead. I am unsure if this is now standard practice for Co-op but there is ZERO customer care at this store. Avoid it and let it go out of business.

Self checkout billed me twice, avoid at all costs!

I swear there are never any staff who actually work here. Expect to spend up to 10 mins stood at the self check out before they approve your shopping.

The cashier was super rude when I asked for the receipt after I paid and he started lecturing me about how I should’ve asked for it before making the payment.He just assumed I don’t speak English and made it seemed like it was my fault and personally I find this behaviour very racist.

Stale sandwiches and stale "fresh food" in general,
Unavailable items all the time (I guess they replenish shelves once a week on Mondays,
Middle-age way of recording the item availability might play a role.)

And expensive!

This company is an embarrassment for coop movement