Bill's Supermarket (Nisa Local)

After having a bad experience from the Texaco/Spar store on Midland Road, I came here. The guy at the till was polite and helpful. I managed to get the cash out service by using their paypoint. At the same time he helped me again to transfer the cash out voucher to pay my utility bills.

A big difference, no moaning, no hassle as opposed to the Texaco/Spar store.

The store has great staff who are very helpful and polite everytime I visit. I always find some amazing deals which makes the current financial situation a little easier to deal with. Thanks team keep up the good work!

Can I just say the guys at the Nisa are just brilliant. Ever since their arrival they’ve provided a quality service to local residents, been hugely supportive of the local nursery and during the recent Covid 19 crisis have been an absolute lifeline to us all. Thank you to Sunny and your fab team 😊

OMG I GOT USA TROPICAL PUNCH PRIME TY GOOD PRICE 8.99

Good

Love it

Friendly staff, a few awkward parking spaces and disorganised layout but handy in a pinch.

Friendly and helpful

Grubby and overpriced. Very little of anything anyone actually would need to buy. Car park terrible

Place isn't open when they say it is

bad experience,

I was asked to elaborate...

Basically I used to come every lunch time for a sandwich, an imported drink and the occasional blunt wrap. But one day the sandwich was all rotten inside, and I took a bite out of it before I noticed as well.

So the next day I brought it back, thinking I could easily swap it/get refunded. And the large Asian man behind the counter said he doesn't think you sell those sandwiches, and I said yes you do, and he started shouting telling me to calm down. I was far from getting angry, I actually have social anxiety so may have misinterpreted my anxiety perhaps,

I actually apologised there and then and said im not getting angry I just want a new sandwich or my money back on principle, in order to de-escalate the situation.

In any case he then went and checked, realised he did sell the sandwich and gave me a new one.

I feel like if the quality control can't stop rotten sandwiches going out, then doubt they can stop corona infested sandwiches going out either. So kind of put me off packaged sandwiches as well.

I don't think its fair to be rude and intimidatory to a customer, when they're the ones who were sold a rotten sandwich and then ate some, which could have caused food poisoning, which in worst case scenario could cause death.

I could have elevated this to higher authorities, but I wasn't that bothered, and thought i'd get my 1 or 2 quid back with out the abuse. If I knew I would be abused like this, I would have took it straight to the FSA.

Shouldn't have to go through stress like that. when you're the ones in the wrong, I would be embarrassed to sell rotten food. And own the mistake immediately.

I run a much smaller business, much more detrimental to me to issue refunds, and my customer service is still better. I would have apologised profusely and given at least the original amount back if not more. Since in this case they didn't report you to FSA like they could and should have.

My recommendation would be to either check the sandwiches visually, or stop using that supplier. The moldy one was one of the 1.99 ones I think, it wasn't the 1.00 sandwiches, never had an issue with them.

Secondly, I would send the big aggressive man on a customer service course, to learn how to deal with customers.

If you send me a link to a picture of his certificate of completing such a course, in 2022 not an old one. I will even remove my review.

I was given a rotten sandwich then intimidated for trying to return it... I was scared and embarrassed when he was shouting at me. I've seen him in there a couple times since and I'm always overly-polite to him just in case he goes off on me again.

Don't like to visit this store if I can help it... I find it disgusting that in this day and age you are still charged 50p for paying by debit card. Used to regularly visit another Nisa store and was never charged this... this store doesn't seem to do any deals and offers either so extortionate prices and then charged a 50p fee for paying on card. Staff rude...

Completley useless in every way ,,do not use this store for any just eat order !