Three

THE BEST CUSTOMER SERVICE!

(It’s not even my phone network)

Thahbib was spot on with everything we asked from him.

A real credit to the store and company.

Wife is back up and running again.

Thanks

Staff very helpful and plenty of choice on phone deals good value for money.

Very helpful staff. I joined 3 about 18years ago in Canterbury and I have had excellent service from this branch in Canterbury, not quite so good at the Head office though passed from pillar to post. Store so much better and you get things done.

Vanessa is absolutely amazing. She was so helpful in choosing the right contract and phone to suit me. She was attentive, bubbly and extremely thorough and friendly. I would recommend her to anyone who has any issues, questions or wants to upgrade :)

I experienced a problem with roaming whilst abroad, which the online chat staff were unable to correct.
On my return to the UK, I reported the problem to the Three Store in Canterbury, and the Assistant Manager was extremely helpful and with her help and assistance, problem has been solved.
All the staff at the Three Store have been helpful, courteous and friendly and I would thoroughly recommend them as an example of how customer service should be applied.
The Assistant Manager, Amnaa, requires special notice, for without her help and total understand of my problem, together with her ability to listen and act on my behalf, merits special mention.
To all the staff in Canterbury and especially Amnaa, thank you for your help.

Probably going to get a contract due to the amazing service and great deal that we discovered. But not only that, when I asked Lydia for advice on peripheral equipment she was amazing at finding what was best for me, not what was an upsell.
Great staff, great service, great products.

Fantastic guidance from John and staff today. Made our phone upgrade simple and painless.

I visited the 3 store in Canterbury for advice on an issue re a refund. I was helped by Vanessa who patiently showed me what to do. Thank you 3, I find your service top notch

Recently I have had an on-going issue with 3, trying to resolve this via their online service was near impossible. I called Canterbury branch for help and arranged to pop in. David took the time to listen and help. It was a complicated process, but David kept me informed through every step of the way. Thank you David, your customer services is impeccable.

Sebastian was absolutely amazing. So caring and helped me out so much. I was very impressed with Three, but what won me over was his amazing customer service and kindness.

Never been moved to review a phone shop before! Joe, Trainee Assistant Manager, is absolutely brilliant. I called for advice first and he was so helpful I drove to Canterbury to buy their 4g Broadband and it works EXACTLY as Joe said it would and is really easy to set up.

Just upgraded my phone contract. I called into my local 3 shop in Canterbury & was helped by Amnaa, the brilliant young lady that works there! She was just AMAZING, her customer service was second to none. She was helpful, informative & made the traumatic experience of changing my phone to a new model(I am a technophobe)a BREEZE. She went above & beyond to get my chosen phone delivered in ONE day & was there when I popped back for her to transfer my data. A big THANK YOU to Amnaa. I am very happy with my 3 & my new phone. Big bosses take note...Amnaa is a STAR.

Nick was amazing,very helpful

5 stars as the Three store great, they will always try to help.

Three is just sadly let down by the Support Phone Line, if it doesn't fit a script they can not help, you have to class it as a "complaint" which is plane mental, my issue of not being able to contact people on a specific network is not a complaint, its a issue...

Access to quality service made simple

I visited this shop today and I was very pleased with the customer service I received. The team are always so friendly and nothing is ever too much trouble. They go above and beyond. One very happy customer

We called in last Saturday and saw the assistant manager. He organised my husbands new SIm contract and helped me with my iPhone storage . He was very helpful and explained everything really clearly . A real star
Thank you

Fantastic experience in store with Nicholas. The team in there are so polite and friendly. Well done

Brilliant staff, always very helpful, assistant manager Harj helped me find the best phone to suit my needs. Always takes their time to explain all you need to know.

I have been a Three customer for many years and visited this shop a few times for new phones and upgrades. Staff have always been helpful and cheerful, and service efficient.