John Lewis & Partners

Excellent store, one of the best John Lewis branches I’ve been in to.

Great selection of items to see, friendly and helpful staff and a live DJ at the front to get people into the Christmas spirit.

I went Christmas shopping and one of the things I wanted to get was perfume for my wife. So I went into John Lewis in Cheltenham.
All I wanted was “just” perfume with the EXPECTATION of potentially buying the perfume, pay and go like other shops. Not this time. I came across Julianna. For something which is normally a mundane transaction turned into a buying EXPERIENCE. To use the tired worn out phrase “BEYOND EXPECTATIONS” would not be fair to Julianna. This was TRULY beyond expectations.
She was very friendly, approachable while maintaining full professionalism.
She packed the perfume in a Dior bag and made it look fantastic and presentable rather than just drop it in.
I asked her where the men’s fragrances are so I can tell my wife what I want to get and without asking, she gave me some free samples to try out. Customer service like this is rare in todays retail industry and I certainly commend her.
What an asset Julianna is to your company!

Thanks so much to the person that yesterday afternoon was collecting and leaving the table spotless for me in Place to eat ; so patience and friendly staff, best customer service ever. I love the coffe and cakes most and the salads are fresh and tasty as well, more than enough choices.

The John Lewis in Cheltenham was great to attend. It’s a shame that the Birmingham City centre branch at the Central had to closed. Hence why I travelled to Cheltenham to do some of my Christmas shopping. The staff were professional and friendly. Good traditional service, without being pushy. Keep up the good work.

Hands down my favourite (remaining!) store in the high street.

Staff are friendly in a relaxed way and invariably helpful in all departments.

The displays are always neat, tidy and presented with obvious thought given to colour.

Thanks to the central atrium, the store has a light sorry feel throughout complemented by the quirky, lit wall on the firstt floor.

Prices are close to those online but with the added bonus of longer warranties and superb service from knowledgeable staff.

Both cafés are good, expensive but good with cakes that are worth the asking price.

Dogs are welcome too.

Lovely visit to John Lewis today. A big thank you to Karen showing me the bags at Coach she was so helpful and knowledgeable about the bags and interested to know my style. If you are thinking about treating yourself for Xmas I would definitely take the time to see her.

Last time I was in Cheltenham in 2018 from Australia & John Lewis store was under construction then. Inside beautiful modern interior & good quality merchandise. Nice to take a stroll around inside regardless of your budget. Impressive building design from the outside.

The lady in Charlotte tilbury with the dark hair and nose studs was absolutely amazing. Perfect customer services alongside with extensive product knowledge which absolutely wowed me
Definitely should not go unnoticed she needs a pat on the back

It's the lots of little things that make a big difference with John Lewis.
First visit to the place restraunt inside John Lewis Cheltenham & it was a good one.
Pot of Earl Grey tea, where they pre warmed the tea pot & freshly made Sausage Breakfast sandwich on Granary bread brough to the table.
All staff super feiend & efficient, food & drink good quality,

Had a great experience using the personal styling service. My stylist (Rosie) had everything ready for me to try on, it was much less overwhelming than wandering about the store. She was so responsive to what I liked/didn't like and we found me an outfit very quickly. I really enjoyed trying a few things on that I wouldn’t usually have picked out. The changing room was large, clean and really comfortable. Just a great experience, I can’t wait to come back!

My nan and I have both recently purchased apple watches. We were helped out by Michael J who helped us to find what we were looking for, he provided excellent customer service and was extremely friendly :) we are both very happy with our watches and would come back again.

Great selection and lovely cafe. Also has great baby changing and feeding facilities (microwave available in the cafe).

Great store in the centre of Cheltenham. Very helpful and polite staff whatever department you chose. There's a large cafe upstairs at the back of the store with a great selection of food and drinks at reasonable prices.

We keep coming back. We align with the ethos of good, honest, sustainable products and service. It just works rally well. Always helpful partners who give honest personal experience advice. One of the smaller jlp stores but more than enough choice. If not in stock then fast delivery to home. Tech support brilliant. A reasonable charge for setting up a mobile phone. Saves hours of messing about. Soup always good in the cafe. Well done.

Beautiful store, easy to get around, helpful staff, great service

A stylish shop right in the heart of Cheltenham. Easy to find your way around and a great selection of stock. I particularly liked the cafe...Huffkins....lovely place to sit and recover from the madness of shopping on the Saturday before Christmas....with great coffee!

Thank you to Jess for the wonderful service you provided us with in the Apple section of John Lewis in Cheltenham. Your assistance was truly helpful, and your warm and friendly demeanor made our experience that much better. We were really impressed with your knowledge of Apple products, and appreciated the time you took to answer all of our questions.

Your attention to detail made our shopping experience at John Lewis a memorable one.

Hi yes it’s very nice and the staff are very friendly and helpful. Thanks

Every time we go there, the staff are lovely, approachable and helpful. ☺

I was very grateful to receive genuinely helpful advice when buying sunglasses. I feel happy that I have made the right buying decision and that was thanks to the service that I received.