Homebase - Oxford Cowley

Had a defective lightbulb which caused complications with a bedside lamp, the store manager was very helpful and after investigating replaced to the full cost of both. Excellent customer support which rescued the experience fully.

Had four tins of paint mixed. A hassel free and efficient service. Highly competitive prices on the bedding plants and herbs. Usual overall experience.

Nice helpful staff & good service both at the tills and on shop floor. Great storage options, cleaning products & plant food. Good value. Would recommend 👍

Very thankful for this store still being around. I always find what I need and sometimes more. The staff here are friendly and helpful, especially Stephen!

Brilliant customer service at Homebase Cowley from Ann, who went out of her way to help us, including helping us move a big olive tree into our car. Thank you for your help Ann, you are a star!

About the only place in East Oxford that you'll find gardening stuff. Good selection and pretty spacious.

Litza page of bathstore designed the bathroom for me. It was a difficult task due to many restrictions but she managed to produce excellent design despite many restrictions. She has worked very hard, devoted significant time and kept constant communication to improvise and accommodate my wishes. Moreover final drawing was very consistent, accurately dimensioned and meticulous in each aspect. I highly appreciate her work and recommend her to all potential clients. She is polite and very driven.

Love to visit all time for garden accessories and plants.

Visited a couple of times in December. The staff were extremely helpful. They work so hard to get things right, especially in terms of Covid. Its really hard at the moment for everyone and they go out of their way to make sure the customers have a great shopping experience. They are even unfazed when some shoppers come across rude. Fabulous store!

We were looking for a paddling pool the website said was in stock. We could not find it in the section with paddling pools. We asked a very busy assistant who did not look hopeful. We picked up a cheaper alternative. As we queued to pay for it he found us and presented exactly what we wanted. Fantastic service. Thank you.

A spacious car park, well organised and well stocked shop. Supportive and helping shop workers. The gardening section is huge, a lot of options to choose from. Pots, plants, equipments, fertilizers- one of the biggest i saw in oxford. Overall a good in store experience. It has an amazon locker located inside.

Hayley on the customer service/click&collect desk (around lunchtime on 26/01) was very helpful with my lightbulb refund and went out of her way to find me a pack that was suitable which turned the transaction from a refund to an exchange. Excellent customer service!

Super impressed by the Saturday staff at this Homebase. Something they didn't have -I got fantastic directions to find elsewhere. I had help to carry my heavy purchases and had a friendly engagement with the person on the till and the person helping with the lifting. It what all shops should be like in terms of customer service.

Well stocked shop, had what I wanted, nice and helpful staff.

Very good selection, the garden centre is lovely and all the plants are well cared for. A wide selection of DIY stuff for almost every job, but as you might expect, some of the more specialist tools are not there or in short supply, and many things throughout the shop are stocked at the "buy it now" price. There's an Amazon locker here too, but I sometimes feel a bit shameful walking into Homebase to collect a tool I bought off Amazon that they stock.

Was helped by David, one of the sales assistants, today and he was so helpful! Even helped me take stuff out to the car. Will definitely be returning whenever I need something for the house/garden!

since the well stocked and popular B and q store sadly closed in Oxford we have been impelled to use the much smaller Homebase store in Cowley Oxford. I have been a good customer and was shocked to be treated rudely by the new and inexperienced manager. He refused to sell me a xmas tree with the stand even though it was displayed as one complete unit.

Love going to homebase. Enjoy looking around their outdoors area. Easy parking, once through very tight post, our van just about fits. Helpful staff.

Free trolley to avoid fiddly contacts, person at entrance to spray hands with gel, clear layout and clear labelling of items, efficient check outs, in brief, very positive experience. Found everything I needed in and out in less than 15 minutes.

Fabulous staff at this cowley homebase.
Smiley cheerful and always there to help.
Shared a hilarious chat with cheerful DAVID as he mixed up some paint.
Very cheerful patient and informative.
Tbh all the staff seem lovely here.
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