Howdens - Brackmills

Very nice but its trade only

Very friendly and helpful staff

Staff really helpful

Just brilliant.

So after having a delivery of half our kitchen goods last week and sending only one person to move them resulting in my husband being worn out helping the one person , I phoned and requested that two people deliver the rest of the goods this week, again one person arrived resulting in my husband having to help. What was the point of this, imagine if I had been here alone I certainly wouldn’t have been able to help.what rubbish customer service.

20/1/23
Bought kitchen and quartz worktops
Quartz work top damaged
Nothing but a nightmare
Friendly people but
no communication
But would recommend maybe buying
Quartz worktops from a different supplier really disappointed
With Howdens took us along time
To save for kitchen
Will add further comments

23/01/23 No contact made to myself
By anyone yet

24/01/23
Still waiting had this installed on the 9/1/23 sink does not fit still
Damages to work top
Still no direct contact to resolve this
Really disappointed with howdens installation team terrible communication
Between departments
Will update tomorrow

If the owner is reading these reviews
Could you contact me please

Update 24/1/23 14.16
Just had phone call from howdens
Asked if I would choose another colour
Worktop because they said It could have
Same issues surely there must be
Some quality control
So damaged work surfaces are not sent
To customers damage Is damage
We have chosen kitchen design colour scheme decor sinks fittings kitchen units to match blend with work tops
We ordered
If we had known or been made aware
This was the case we would of ordered
Other colour scheme maybe

2 weeks on from howdens installation
No complete kitchen
Our dream kitchen has turned into a
NIGHTMARE
Will update
27/1/23
Told we have to wait till The 13/2/23
Until worktop can be resolved
So waited nearly 6 weeks with no usable kitchen. I’m disgusted
Paid 12000 pound on kitchen we can’t use.

UPDATE 01/01/2022
This review is directed at
Howdens installation team Sheffield

Not howdens team brackmills
Team at brackmills are very helpful
But been let down buy
Howdens installation team Sheffield
Sadly can’t leave reviews directly to them so have had to leave reviews at point of purchase which sadly is brackmills