The House

Delightfully helpful staff who are not only very knowledgeable about their product range but they also have an incredible eye for colour. When given a palette range to work with they just seem to come up with the right possibilities to compliment it whether it be paper or paint. I keep coming back!

The House is a modern and chic interiors shop in Winchmore Hill supplying Farrow and Ball & The Little Greene Company paints and a wide selection of quality wallpapers. The staff are very knowledgeable, friendly and efficient and have a wealth of experience on interior design which is really helpful. The Go To place in Winchmore Hill for your interiors needs.

So lovely to have input from people who know what they are talking about. The ladies here are knowledgeable and professional This beats going to a hardware store to have some disinterested young person serve you. Great range of heritage paints, specialist paints and wall paper available.

A delightful friendly place to shop. A little gem in the heart of Winchmore Hill and no more expensive then buying online or from a big superstore. Highly recommend for all the high end paints

Fantastic customer service. The House were fast and efficient when I urgently needed a pot of paint. An interior gem on our doorstep.

A fantastic independent home interior shop overlooking the Green. Sarah was very helpful.

Helpful, knowledgeable staff who went out of their way to deliver what I ordered. Would definitely recommend them!

You get served by a somebody who knows about the products! A rare thing today

Went into this shop last week to look for some wallpaper, but the shop assistant was really unhelpful, so I purchased the Cole and Sons paper down the road in El Falcone. I went back to ‘The House’ this morning October 12 to look for some paint to match the wallpaper that I bought, however, unfortunately the same assistant was there. I asked her a question about a colour sample that wasn’t in the box but she didn’t even bother looking up for what she was doing and replied “if it’s there, that’s what is for sale” I mentioned that she had been very unhelpful now on two separate occasions and she just said to me “bye” and waved me out the door!
Shocking behaviour from that one member of the sales team.
Will never return to the shop again

Cute little shop with a great selection of papers and paints. However the service sucks. Called ahead today and agreed a time we could pop in and upon arrival not so much as a hello or how can I help you. Totally ignored for the 20mins we were there. Asked one question and got literally zero help. Complete waste of time and would not go back! Many better places!

Had enough of part time service!

I have used House for over 5 years. The only issue I have is when they decide to pop out of the shop and put a post-it saying "popped out, back in 1 hour". They has happened at least 4-5 times in my experience over different times during the day.

Today, one of the assistants called me to say my paint was ready for collection. I replied that I would come in the next hour or so. So I went over to pick up my paint ( about 1 hour and a quarter later to be exact ).

Guess what?.....There's a bloody post-it saying "back at 3:10".

Extremely poor poor service, especially when this individual knew I was coming to pick up the paint. I arrived at 2:30, so clearly I'm not going to hang around for 40 minutes.

Time & time again they think its acceptable to pop out for while leaving the shop closed. This isn't even lunchtimes, so I'm not being unreasonable.

They wont get my custom again.

I unfortunately had quite a terrible experience with this shop. There were a couple of redeeming factors but overall the experience was very poor.

I ran out of Little Greene paint for a job I was doing, and this shop was open at the time. The original paint which I purchased was pre-mixed by Little Greene and I purchased it from a different shop. The colour of the original paint matched exactly to the colour swab.

When I contacted The House to purchase another tin of this paint (Juniper Ash), they informed me that it would be mixed on site and that the colour would match very close, if not exactly, to the pre-mixed tin. Great.

However, as you can see in the attached picture, this was definitely not the case. There is a very noticable difference between the pre-mixed tin and the one purchased from The House.

The owner was very friendly, and came the next day to inspect. She took the original tin of paint, plus the tin of paint I purchased from them in order to analyse and send off to Little Greene. However, this did not happen.

I had to chase the owner and her colleague over 5 times, over a period of 3 months, leaving me unable to finish the job I started.

Whilst the owner was nice, there were many false promises. In the end she did not even send the paint off to Little Greene to analyse because she was "so busy" (quote from the owner) and forgot! It was a complete waste of time.

In future I will be shopping elsewhere. What a shame.

Beautiful shop but made clear the older lady thought I could not afford anything. Went in to buy a water bottle but was told repeatedly they are 21 pounds .. we only accept cash and recognised cards...

In the end walked out as the woman kept showing me towards the door and looking me up and down.
Shops loss as I won’t be going ever again