O2 Shop Cwmbran

I was having problems with my phone as to texting. Called in on the off chance I could get some info and expecting to be told you go on to Web and it will sort it out. No! A very helpful assistant seated me down, asked for my phone, and sorted it in a jiffy. He then asked if I had any other problems as if I did he would sort it out, he then checked my account to see if I had a competitive package and he agreed that the one i had was very good. As my account had recently been transferred from Virgin Media to BT, I could not be any happier with the customer service I received.
Then, to top it all, he told me if I had any future problems with my phone to just call in and see them. 100% satisfaction, thank you, BT Shop Cwmbran.

Very helpful staff, pleasant atmosphere and very knowledgeable.

Great store.
Staff are excellent will deal with any problems you got with your phone or tablet anything technical.
Staff are well up on the knowledge of every phone / sim and all the best offers /deals in store.
Staff will go the extra mile to help you.
Very helpful over the phone as well to give advice when needed.
Nothing is to much trouble for them.
Would give them 11/10 if I could.
Brilliant service always.
Would recommend this network operator to everyone looking for great service
Great deals on phones tablets and SIM deals

Staff are great, had an issue was sorted out pretty quick, such great service

I had a problem with my phone, customer services online were not very good so I went to the shop. The manager looked into it and helped me big time, no faff, straight talking excellent service

I have been in twice and it was great both times. Most recently, I was really impressed. Upon arrival I was welcomed by the manager who seemed relaxed and this put me at ease. After asking a few questions, he recommended some discounts I could get that I didnt know about. Then he passed me to a female advisor to complete the transaction who suggested further promotions which would save me money. I saw the same two people a year ago and they were just as good then, so it must say something if the staff stay so long. If anything, the headline prices dont always seem like the best deal but the service is the best and I dont mind paying a little bit more for that. Keep up the good work.

This store was recommended to me. I received a warm and friendly welcome from Rob as soon as I walked in. He then passed me over to Scott who set me up with new phone and contract (was prveoispreon EE). He explained everything very clearly. I was very happy when I left.

I wouldn't go anywhere else. I always go in for my upgrades cause they know what they're doing unlike the customer service phone line. And, they always get me the best deal. So friendly and flexible and the best value in town.

Got a phone upgrade good service from polite staff

I am very happy about the store and staff

Really great experience in this store. The staff are all really knowledgeable and helpful. Really relaxed and friendly atmosphere. Alec served me and was extremely helpful in helping me get the best phone and deal for me. Highly recommended.

Amazing staff and amazing service! They all tried really hard to give me the best deal, made me feel at ease. Can't fault them at all! :)

Staff were lovely. Really helpful. Even though we went in about 10 times in 3 days the staff were always helpful.

Went to the shop for them to remove a game off my phone, came out minus the game plus over £5.00 off our monthly bill? Can't be bad, nice people in the O2 shop in Cwmbran, thank you very much!!

We visited the 02 Shop in Merthyr Tydfil on Tuesday 18 October to get advice on how to use the smart phone and terms of the contract. The 02 Representative, Dan was extremely helpful and his advice is very much appreciated. We are in our late 70s and he was understanding and patient. Other reps were equally helpful.

A really nice store.
Staff were very helpful and went out of their way to find the best phone and package for me.

The staff were very helpful and dealt with my queries without trying to sell me anything ,good service without a price , unheard of these days. Highly recommend this O2 shop

Ben was brilliant help today with my esim swap. Thanks alot!

Very good service my problem was sorted out quickly and efficiently

Happy customer very good service thanks