Candy Room Sweet Shop

I contacted the Candy Room sweet shop, in an effort to purchase a specific chocolate bar, called Oh Henry! (these are quite difficult to find) Jenna was very helpful, on the phone, and explained that there were some due to arrive on the next order, in a day or so. She very kindly agreed to put some by for me, once they had arrived, and then ring me to let me know. That same day Jenna called me and said that the chocolate bars had arrived, and they were in a bag behind the till, ready for me to collect.
I popped in the next day, collected and paid for the chocolate bars (I also purchased a few other items!) and was very happy to share my appreciation with the staff member (sorry, I don't recall her name) and asked her to pass on my thanks to Jenna. It's not often you get customer service like that these days, so I wanted to share my positive experience.
Keep up the good work!!

I ordered online and one of the items ordered was out of stock. They asked me if I wanted a refund on all items or if I was happy to be sent all remaining items. I opted for a refund which was done extremely quickly. They then send me an email as soon as the product was back in stock. Very happy with the customer service. Thank you.

I ordered online with the Candy Room yesterday lunchtime with an order for Jelly Belly beans.
A super friendly lady called me within a few minutes to let me know one item was out of stock so I decided to swap that one for another flavour.
My order arrived today In perfect order exactly as I expected.
Absolutely superb service!!!
Five stars just isn’t enough, the Candy Room gets six.
I’ll be back with another order very soon.

there was this one girl i think her name was Olivia, absolutely beautiful and for that 5 stars

My favourite shop 🥰 great range of sweeties and drinks, seems to always be open which is great and have always found staff super friendly. Really hard to come by some of the sweets they sell too. Never had a problem and great prices considering the state of our economy! Keep it up 💜

My daughter loves this shop. The new Halloween candies made her day.

Absolutely amazing people and amazing variety of bits and bobs, my kids love ordering from here and even have friends who order with my order together it's never short of a £200+ order we all love this shop completely! Great for birthdays and Xmas as well!

Wow some serious choice of sweets at this shop absolutely love the pick and mix 1kg bags even better that I can choose what goes in each bag! Great value compared to other sweet shops. Delivery is extremely quick too. Sweet are not stale or hard when they supposed to be soft. They taste like they suppose to I recently had the old alphabet candy that I used to have as a kid and I remember these sometimes hard to bite however these were perfect and as for the pink pig faces love these. They used to make white mice with strawberry cream would be good to have these again if they still made or even the normal chocolate ones?

Wonderful selection of sweets and drinks from the past and present celebrating the best of American and British tastes.

Great pick n mix. Don't feel like your being ripped off. We searched southampton for a pick n mix and this was the only one we found. Sadly Woolworths is no longer. And Wilkos take on a pick n mix is a bit drab. So when we discovered this place we were really excited. Keep it up 🤩

The candy room sweet shop is amazing. The staff are always friendly and it's quite reasonably priced to be honest. When I went it was £10 per kilo! That's a lot of sweets lol, the selection is awesome, obviously they got the pick and mix haribos but also American imported snacks, drinks, sweets, even nore from other countries around the world. Even if you can't be bothered to visit they deliver!!! In about 15 minutes and were about 4 miles away. I'm very impressed with the service they provide and I will definitely be using them for many years to come. Highly recommend this shop!

Love this store, candy is reasonably priced compared to other stores, you can pick and mix your own candy which for me as a must, staff always friendly and welcoming.totally recommend

Really good selection of sweets that are hard or impossible to find anywhere else and delivered very promptly. After having to cancel my son's birthday party due to Covid restrictions a bumper order from here went a long way to making things better!

I placed an order at 10.15 this morning and it was delivered by 12.30. That is amazing service! It was a Father's Day gift so wonderful to receive it on the same day. Good work!

Good range of sweets, you pay the price for American candy in more ways than one, but you can treat yourself once in a while!

Ordered some sweets from them last night and they were delivered today. Easy to order, good prices and quick delivery, lovely lady who delivered (I didn't catch her name), couldn't have asked for anything else. Thank you!!

Amazing products and service. Quick delivery, really nice packaging. Got the memium subscription box and it was amazing. Can't wait for the next box in April!

Love this place far too much! Ordered sweets at 2pm on a Sunday they'd arrived within the hour. Brilliant service, my kids loved it.

We bought a lot of candies from this shop for our wedding sweet table. The staff were very helpful and the sweets were great!

You are the reason I have type 2 diabetes🙂, just full of delicious sweets for all generations,I've been eating them from the age of 5 (now 56)so I am a sweet connoisseur,give them a visit you won't be disappointed.