Screwfix Hedge End

I needed to remove screws to change batteries on my Dyson.

I didn't have a screwdriver so came here to buy one.

The young lad behind the counter got a screwdriver for me, and allowed me to use it and change my battery in the shop without charging.

Thanks very much,

Absolutely great customer service. Special thank you to Will for helping us out today with so many questions!

Great service by Andy. Helped with with advice on toilet flush issue

Customer service excellent. I bought two tins of deck paint, but didn't like the colour. Took the unopened one back. They were happy to swap it, but didn't have the colour I wanted in stock. They went to the trouble of locating it at a nearby branch and arranged for me to collect at no cost. Went out of their way to help me. Absolutely brilliant.
I always use them as first port of call. Always made to feel welcome.

Always great service from the whole team.

Had a great experience yesterday with great customer service from Emma, she was more than helpful and displayed both patience and good product knowledge along with a willingness to go above and beyond.

All the staff are very friendly and happy to help. Especially on the Trade counter. They have most items in stock and if not then they are delivered next day. The items are always picked very quickly. The customer service is top notch.

Really impressed with the service here. A lovely lady called Kayleigh spent time going through my options and explaining to me what I needed to complete my project. Her advice was spot on, I got exactly what I needed and for a good price.

I went in for one item and came out with something different. The guy on the sales counter was friendly and helpful, which was nice because a) I knocked a bit of display over and b) its nice anyway. It was a very quick shop because no one else was there at 4.30pm and Screwfix are pretty good at staffing up when ques form

Cater 4 everything,tools,consumables & everything in building& outside trades wouldn't go elsewhere. Knowledgeable friendly helpful staff,vehicle parking always good. If they don't have it in stock they order 4next day& always txt 2 let u no when it's arrived.

A terrific range of good quality products available at reasonable prices. The range of items is always expanding so most things needed for DIY or trade purposes are available off the shelf. Some items are next day. Wheelchair accessible. Good parking at the entrance.

Fantastic customer service.

Since reopening from lockdown (due to covid-19) the set up and store operations -click and collect service- is second to none.

Very well planned out with a great team of staff on the shop floor that shows great training and consideration for safety and quality service

Best screwfix around and the trophies go to show how hard they work. Store of the year 2022

Lauren was extremely helpful today
She deserves a gold star
Thank you so much

Ordered product over the phone and was able to go and collect straight away. Once at the store, only waited a couple of minutes to be seen. Item was ready and waiting and I was out 10 minutes later. Friendly staff and good parking.

Brilliant service from the Hedge End branch manager Will.

He sorted out our return and ordering a replacement petrol lawnmower we had to return, after it flooded and leaked fuel on its first trip across our lawn.

Nothing was too much trouble and Will was very polite. He even gave me a litre bottle of oil to replace the bottle I used and then had to suck out the old lawnmover before retruning.

All the years we've been using Screwfix Hedge End - we've always found everyone very helpful and polite.

Great work guys and gals

My local Screwfix store in Hedge End is fabulous because they don’t patronise me as a female but help me find suitable plumbing connections etc by getting the part from the warehouse and explaining the comparisons.
Easy to order and collect with their App.
Always cheerful and patient. Highly recommend this branch!

Screwfix are obviously a known quantity - you know what you are getting from the business. So this is a review of the store - their COVID practices are solid and they are friendly and efficient, which is exactly what you want. The location is convenient too, with parking right outside.

Great service and got what we needed.
Special mention to the friendly and helpful girls behind the trade side counter 👍

Great, normally got what you need in stock at reasonable prices. Click and collect is great, is normally ready in less than 5 minuets.