First Stop Surbiton

Such friendly and lovely people who run the shop and amazing postage service! Super convenient and easy post with Evri drop off!

Hello all,

Read this review before choosing this place as your local Evri shop. This shop maybe your First Stop for other groceries but not for Evri parcel.

I would like to explain the actual issue with the Evri parcel that you may be thinking of diverting or deliver to this local shop for collection/return.

I went to check that why they didn’t receive my diverted parcel, the explanation of course didn’t make much sense in a contractual terms with Evri service.

The shop will only receive parcels if you have chosen them as your first and direct collection/delivery location. This way the shop is paid a commission for it, and they will happily serve the purpose.

If you chose to divert the parcel, then the shop will not receive it, they tell the driverer off, will not receive and it will be send back to sender. The main reason is the commission fee as the commission is paid to the driver not to the shop.

I asked the guy if they don’t receive diverted parcel then it would be helpful to write on their description so people won’t be hassled to divert this address, and Evri shouldn’t list them as diversion address.

I am following this case with Evri to make sure the description for this local Evri is added and people shouldn’t be mislead, and to investigate the case on this address as local Evri shop/point if they are complying with the contractual terms. It would be helpful that this location shouldn’t be listed for diversion at all or should be limited to few services that they actually provide.

As much as I could see the guy was just trying to explain that the main reason was no commission paid for diverted parcels, so they don’t accept them either. I acknowledged his reasons but encouraged him to get Evri to update their description.

On other occasions I have noticed that they refuse to serve as collection point for return parcel, they put size and weight restrictions on parcels, again even if they have restriction, it is simple, they can just write it.

I am sure there is contractual term that Evri provides to local shops comply, which I will find and get to the bottom of it, and Evri has to sort it out.

I contact few other local shops in the area that provide similar service, they completely said opposite, and they confirmed that they will receive diversion parcels too.

Bottom line, I request the owner to be transparent and get their details sorted on Evri, and also put it out clear bold that they won’t accept diversion parcels, it is a lot helpful.

I am not interested in leaving negative comment on such matters, hope my review helps others to avoid selecting this shop as their diversion and save the owner another hassle for explaining random reasons that aren’t factual.

Note: I asked the owner how much commission they get for delivered parcels, which he answered £0.40, I offered him I pay £1 for diversions, there we go, better off than Evri, but he didn’t accept it.

People chose a local Evri diversion for a reason if the service is not provided here, then best to be known to people in details, leaving negative review isn’t going to resolve the matter.

I am petitioning the concern directly to Evri for this local shop.

Lovely friendly staff! Always super efficient with parcels

Great local shop, has a good selection and open long hours. Super happy they started doing Evri parcels as I use them a lot and it saves me travelling further to drop off/collect packages. Both guys very friendly. One very quiet, one has lots of banter so something for everyone in the customer service department.

Returned an Amazon parcel today using the Evri service. The gentleman in the shop made it super easy and the process was seem less. Thank you!

Place is an absolute gem. Even delivered to my home 👍👍👍 thanks guys 👍❣👍

Lovely owner, always very kind and helpful. I come to pick up my evri parcels a lot from here and am really grateful that they provide this service.

Great local shop with wide choice of wine among other things. Friendly owner. Goos to have an Evri parcel drop off so handy.

Really professional clean well stocked shop with helpful staff.
The return packages service is second to none.

Very useful shop, with good alcohol, confectionery etc. choice. Has Evri drop-off. The people who work there are super friendly and efficient.

Great Amazon pick up service. Always quick and efficient - thank you

Friendly, helpful service, great to have an Evri drop off in Surbiton.

Really helpful good luck with the post office

Friendly service always, and a great crisp selection!!

The best shop they very nice and really nice poeple

Amazing service definitely come here again

Always really helpful and friendly!

Very nice shop

Friendly!!!!

Always quick and efficient with parcels