Viola Mhotel

Been here by chance for an overnight stay back in 2019, remembering to have been assigned a "superior" room because of an overbooking issue, and for this only reason I was back in May 2024.

In 2019 the place was still "as new", and the pictures in this review of mine are from a Junior suite "lived" in december 2019 and blessed by a beautiful snowy morning ...

My "Simply outstanding" 9.8 rating in my personal "mystery guest" ranking from 2019 goes below to 7.9 in 2024 as the superior suite I booked for 4 days not only is a little bit "worn", still being superb and spacious with private elevator-to-the room, but part of the current staff has no clue about what customer care is, and at least two times I have been charged more than shown on the hotel directory papers.

Just to close the issue once and forever with this place, after having booked and paid 4 days for staying in one of three of their superior suites with my mate, not only I did not receive any discount for extending my stay alone, but also my credit card was not considered "enough" as a warranty for a simple night extension.

Never again, and should the hotel manager read these lines, please drop me a note as I have way more to say.

Really clean rooms with good furnishing. The receptionist was really nice and forthcoming. Breakfast was great

Very pleasant business hotel. Excellent restaurant across the road. Good spa facilities. Rooms good size and modern. Staff helpful. Well situated for the business park on the other side of the Autostrade.

Excellent hotel, in a very beautiful area, we stayed one night, clean rooms and a large and well-kept bathroom, excellent breakfast, and the service is exceptional, highly recommended

Good hotel to stay. Great rooms and good wellness area. Elevators in the room.

20 minutes from bergamo airport, very spacious rooms with mini bar. Was a great stop after a flight.

Very excellent stay, room are very clean and big

Amazing, very clean and relaxing stay

Pros
+ Very very clean hotel
+ Very modern room
+ Very quiet room
+ Friendly staff
+ Easy parking in front of hotel
+ Proximity to A4 main road

Cons
- Hard mattresses are not for everyone (worked for me though)

Everything was perfect, fantastic suite with jacuzzi. Delicious breakfast. Private underground parking.

Excellent service and good value for money. Super clean and professional. There is an excellent restaurant just the opposite side of the road.

Great business hotel close to highway good interior design good value, i've been there in a Suite Experiance with mini swimming pool inside the room.
I'm sure i'll be back again

Very nice ambience and well maintained. Excellent housekeeping and service.

Nice place to stay.
Nice breakfast.
Nice personnel.

The bar could have better opening hour 😉

Amazing great hotel with lovely people 🥳

The best place to stay while visiting business partners in Bergamo area!

Just an excellent hotel and a very pleasant stay

Good hotel with clean and nice rooms

The perfect night. I love the intimacy of this place.

very nice 😍😍😍 sopprtto breakfast 😄😄😄