Residence I Love Sicily

Centrali e accoglienti appartamenti, dotati di tutti i comfort, con una spaziosa e graziosa area comune ben pulita e organizzata. Ottimo rapporto qualità-prezzo. Consigliato vivamente

Nice place to stay. Good price.

Great place and life style.

Appartamentino non male, ma con puzza di rinchiuso. Aria condizionata centralizzata neanche si avverte. Il top invece è dato dall'accoglienza e dalla lodevole disponibilità dell'impiegata

Nicht tolles

Carino, veramente nel cuore di Catania antica

I would like to describe my experience while staying there but that is impossible as they cancelled the reservation and billed me for it. I completely do not recommend them.
They have a very strict cancellation policy, which is understandable, but they are also strict with the check in time - until 20:00. As they did not accept a modification to this – thaw we asked and informed that we will arrive later when doing the booking – we accepted to stay a day somewhere else and send a request asking to go there the second day. They denied the request, cancelled the reservation and in addition they took the money and marked us as non-show.
I do not recommend booking an apartment from them. They are extremely strict, unprofessional and unreachable ( non of the phone numbers are working), not customer friendly. To me this seems as a well set up plan to scam tourists. They show no interest to help or accommodate the customer's needs.

We have been robbed in this apartment in this week!!! Service ensured that it is safe here. I left more cash in the wardrobe with clothes in the apartment. After a few days, it was stolen. There was no sign of burglary. The money had to be stolen by someone from the services whose had the keys. The service didn't even bother to come to us and help us. Valerina didn't answer the phone. (Valerina was a resident of the apartment). She responded with a long delay to "whatsapp". She even didn't call, to talk with us about the situation. When I asked her that I should go to the Police she agreed. Even she knew it that we don't gonna have receive back the money ( It was almost 150 Euro). It was unprofessional behavior from their side. We are really disappointed that nobody help us even when we were their guests. Unfortunately with unpleasant experience we left Catania.
More over this apartment look as on our pictures. In the apartment it smells of moisture. The furniture is falling apart. Pictures on the portal are probably from 10 years ago.