Hotel Shiragiku

I'm rating the hotel staff with 5 stars for their outstanding service and hospitality. They've been extremely helpful and friendly!

Super friendly staff, and nice hotel. It’s a bit pricy compare to other hotel but I can tell you it’s totally worth it. Not much people (bunch of tourists) in the hotel, you can enjoy the onsen just for your family or your group. Food is nice too. I would definitely come back. Forgot to mention, there is free snack on top floor with amazing view. See my photos !

ONSEN review: amazing luxurious onsen at affordable price! Entrance ¥800, everything is provided (two towels, small to scrub, big to dry and shampoos), you can get your onsen stamp at the friendly reception. Operating hours 14:00-16:00 (for the people who are not staying at the hotel), there is parking. The hotel has many things to keep you occupied before of after bathing, pieces of art scattered here and there, a souvenir shop, a cafe and restaurant in a nice Japanese garden landscape. The onsen facilities for women and men are a bit different and they swap daily. Before you enter the onsen area you go through a corridor where you get your towels, there is a big array of different shampoos in small baskets on display for you to choose but there are shampoos inside where you wash up as well so it's not necessary to get something from here. The changing area is big and tidy with all the amenities, free hairdryers, aftershave, razors, cotton buds, combs. There are two tubs, indoor and outdoor. Entering the onsen area you are at the indoor, many places to wash up with a stool and shower heads. The tub is really big, water temperature was 41.7c, the ceiling is made entirely of cypress wood and is quite impressive. The outdoor area had also a really large tub (water temperature 40c) and it was really beautiful, big rocks on one side were creating two small waterfalls where the water was falling into the tub, plants in the middle of the tub, pine trees and greenery all around us and above our heads, there was even a small covered area in case of rain. The sound of the small waterfalls combined with the created scenery was very relaxing. Spent an hour there on a Friday which is supposed to be busy but in the mens section at least we were like 5-7 people, because the place is so big you wouldn't even notice them. Excellent and clean facilities, if you would like to have a luxury onsen experience at an affordable price this is really recommended! Gensen kakenagashi.

The baths are magnificent and the opening hours extensive if you are a customer of the hotel.
We stayed only one night but have been able to try both due to the rotation between man and women.
We had booked the meal in our room and everything was delicious, the host was delightful.
Nobody really spoke english but I managed fine with my broken japanese and I think it would have been ok without it as everybody was really helpful.
Not far from the train station and a bus going to the station (1stop) or to the jigokus (30mn)

We had a really great time here on a family trip- the room was really nice with a great view, the food and service was excellent (and generous), and the onsen was amazing. Would definitely visit again.

Great food, both for dinner and breakfast. Friendly staff, we felt well treated. The Room was huge and the beds were comfortable. The onsen was great, large and spacious and a great place to soak.

I stayed here for one night in October 2022 and had a wonderful stay. I've been to many Ryokans across Japan and this one is up there with the best of them. I will say, one thing that set it apart personally for me was that the slippers / sandals provided actually fit me! I couldn't believe it, I was so happy that they had sandals / slippers that fit my 31cm size feet! Apart from this, I was very pleased with the overall service and attitude of the staff, everyone was warm and welcoming and more than happy to take some pictures of us. The welcome drinks / appetizers were more than we could have asked for, plus the tea, sochu, and pudding at night also added to the great experience. The Onsen's were both nice and clean, with the main onsen (with a tree in the middle) truly being a place to relax and the other (with the cave) being fun for kids to play in. I ate dinner in the room which was nice, and the breakfast in the morning had a huge dessert table which was cool if you're in to sweets. All in all I would 100% come here again and recommend it to my friends and family. Thanks to everyone at the Hotel Shiragiku who made my stay enjoyable.

Overall it's worth staying in Beppu than in Yufuin. The hotel is 8-10 mins walk from the station, a large drugstore nearby. Take the bus from the hotel front to sea hell. Although I speak zero Japanese, still a satisfied experience.

Excellent rooms and the food was magnificent. The staff were wonderful and gave top class service

Just went for the bath. It was devine and no one else was there. Huge outdoor and indoor baths. Great facilities!

What was brilliant was the onsen as part of the hotel. Great people, great food, a great experience.

Nice service, foods, view and onsen

Great hotel and it's close to beppu station

Excellent hotel for a party
Excellent party and nice atmosphere

very good service！

HPでの雰囲気は旅館風ですが12階立てのホテルです
場所は別府駅より少し遠く、坂になっているので徒歩なら1駅分ですがバスで行ったほうが良いです。
建物や設備にやや古さは感じるもののホスピタリティで短所を補っていて素晴らしいです

12階でのウェルカムラウンジでスイーツビュッフェを食べて過ごすことが出来ます！15時ー17時まで利用可能です

部屋は事前にエアコンの温度設定が出来ない事に不安がありましたが、3段階でつまみ調節でき、しっかりと効いていました。

風呂はとても清潔で別府の温泉を満喫出来ました。青の洞窟風呂の方がオススメです！朝晩で男女風呂の入れ替えがあります

・おもてなし
・スイーツビュッフェ
・夜な夜なプリン🍮
が他のホテルにはない長所です

別府温泉の中心に位置し、到着するとまずその素晴らしいロケーションに感動しました。温泉街の雰囲気を満喫しつつ、ホテル自体の落ち着いた佇まいがとても印象的でした。

部屋は広々とした和室が広がり、部屋の設備も整っており、清潔感があり、快適に過ごすことができました。

特に素晴らしかったのは、ホテル内の温泉です。
広々とした大浴場と露天風呂があり、ゆっくりと温泉を楽しむことができました。
温泉の質は最高で、肌がつるつるになる感じがしました。
１日目と２日目で大浴場が入れ替わり、２種類の異なる景色を楽しめるのも良かったです。

夜はプリン、アイス、ソフトドリンク飲み放題と、料理のサービスも満点。

朝食も種類豊富で、一日の始まりにふさわしい満足感を得られました。
特に、専属のパティシエが作るケーキが美味しく感動しました。

総じて、「別府温泉 べっぷの宿 ホテル白菊」は、素晴らしい温泉と美味しい食事、心地よいサービスが揃った理想的な宿泊施設です。

別府温泉を訪れる際には、ぜひまた泊まりたいと思います。リラックスしたひとときを過ごせる、最高のホテルでした。

2泊3日で内風呂付きの部屋に宿泊しました。
駅から10〜15分ほど歩けばホテルに着くのでアクセスが良いです。
到着したら係の方が外で出迎えて荷物を持って下さいました。
従業員の方みなさん丁寧でした。
手作りのガイドブックが部屋にあり、観光の参考にもなりましたし読むのが楽しかったです。
菊彩香でいただいたお夕飯がすごくおいしかったです。
1つ1つお料理の説明をして下さいました。
朝食バイキングも種類が多く、その場で調理していただけるオムレツがおいしかったです。
大浴場も内風呂も満喫しました。
大浴場はタオルなどのアメニティが揃ってるので手ぶらで行けるのがよかったです。
とても良い思い出になりました。
また機会があれば泊まりたいです。

2024.6.15宿泊

別府市内にあるホテルです。

仲居さんが居て、夕飯の部屋食等の接客があり高級旅館のようなおもてなしに感動✨

建物や部屋はやや古さは感じるもののキレイに清掃されていて良かったです👌

15時くらいから17時までウェルカムラウンジが最上階で開放されていてデザート、お酒が無料で食べ飲み放題👍

大浴場も広くてまぁ、良かったです✌
湯上がりにロビー付近で無料でサーバーが設置されていてデトックスドリンク、焼酎、ハイボール飲み放題で本当に至れり尽くせり👌

なにより一番凄いと思ったのは食事。

夕飯の部屋食よりも朝食バイキングが絶品。

とり天、りゅうきゅう、だんご汁の大分の名産を堪能できるのはもちろん、朝っぱらから数種類のホールケーキやデザートがたくさんあってスイーツ屋さんのスイーツバイキング顔負けの質と種類がありました✨

今まで生きてきてたくさんのホテル、旅館に泊まりましたが朝食がここまでクオリティ高い宿泊施設は初めてです💦

本当に至れり尽くせりな一泊でした。
また絶対に泊まりたいです😊

少し古いホテルと言う口コミもありましたが、至るところに様々な工夫がされおり、古き良き日本が詰まった　ホスピタリティーあふれる良いホテルでした。
人手不足だと言われてるこの時代に若いスタッフが多くとても印象良かったです。
バス停が、ホテル前にあります　鉄輪、明礬温泉へ行くのもとても便利でごはんもおいしくてコスパ良すぎます！
次は家族みんなで宿泊したいと思います🎵🎵