BPI Sta. Cruz Laguna Branch

I came just to get the replacement of my debit card pero grabe. So slow processing. You have to line up which is i believe needed to do but it was super slow. Tapos ung guard he’s allowing different people to enter the branch ng wlang number. Super higpit pa. Pag may kakilala, inuuna agad. Okay lang if tellerr ang line up, but its just for customer service. I think they need to improve their services and add more staff to cater more people faster than they could. Besides its still covid, pwedeng mag congest sa line up ang mga tao.hope they could read this.

Long wait time for customer service assistance. 3 hours average. No numbering system in place. Sometimes other customers can be serviced even though you came in earlier than them. Worst bpi branch

The most terrible branch I've ever visit, the guards are rude in all aspects, inappropriate customer service representation by the tellers extremely rude and arrogant, it seems that they are not happy anymore with their job. So disappointed!

Super slow the processing.

One number need to 20 mins to process.

That's why this PBI Sta Cruz. One (1) only.