JCPenney

Old school department store with everything I needed. I was pleased with the selection and prices - a great alternative to online shopping. The service was excellent even just before Christmas. I liked the quality of the clothing. Not many brands, but plenty of sizes and styles in what they do carry. Easy to find surface parking on the east side of the mall.

The linens were of good quality, beautiful queen comforter set and mattress cover was made of quiet yet antimicrobial material. All on sale, then when paying the cashier, reminded me of additional discounts using my JCPenny card and could pay it off when the sale was completed. I am very pleased with the price for the quality, style and comfort.

JCPenney is a great place to go to here in my town. The people that work there are very kind and will help you with whatever you need they went out of their way to make sure that our family got everything we came for and didn’t try to upsell us or oversell us on anything. The lady at the front desk even made sure that I got all the coupons that were available for the products that I had. Five stars for sure.!

Ordered new glasses in optical department. The lady was awesome!
We always get the best service. They know their product. They work hard to give you the best price, product, and service. They understand the various differences in insurance policies. We've been getting our glasses here for over 10 yrs.

I wish they never closed the one in Warsaw. The one in ft Wayne is nice. They had 70% off alot of stuff. Bobo stuff to.

I never had a bad experience here! Customer service is very supportive and I've always been satisfied with all my purchases.

Found some really good deals. Store employees were super nice and helpful.

Lots of stock and lots on sale. Almost made me wonder if the store is going out if business.

Well stocked inventory.
Clean and well maintained.
Easily accessable aisles.

My cashier was so nice! Store was stocked! I went in for a sandle sale but came out with clothing. Lots of options for the whole family.

Very clean store. Very well stocked. All staff was very polite, helpful and smiling. Plenty of selection. And at cash register they had a peel of extra discount and we got 50% off everything. Great day shopping.

Like this store very much although they have cut back on the large selection of various items they use to have, hasn't most brick an mortars. Under some remodel an updating carpeting so things sorta tore up right now, although I'm sure it will be a great improvement. Their bedspreads use to be so gorgeous but evidently people aren't spending that kind of money on those things as their selection isn't near what it use to be. Customer service at check out not greatest, weird set up checking out. Overall good store to shop though.

My go to store!!! I always find amazing deals!!! I love shopping here, the clearance is my favorite 🤣 I find a little of everything for everyone in my family here! From clothes, to shoes 👞 to kitchen appliances!!! The salon is great as well!! No matter what you need I'm sure it's here!!! The jewelry ✨ here is of great quality! I can't say enough good things about this store!!!

The women at the register in juniors are the best group of ladies and give outstanding customer service. They are by far the best customer service in all the retail stores in Fort Wayne. I also love JCPenney ‘s selection and affordable prices.

Huge shoutout to Kamiesha and Bertha! I had a complicated return, and these two made the process very smooth. They were very sweet and patient with me! Thank you ladies!!

I had an online order to pick up today and the girl working with green hair, which was totally cool had the best customer service skills. Very friendly, funny and helpful in me getting my merchandise. JCPenney is under rated. Great items, awesome deals and a large selection of merchandise. Will definently be doing more shopping here. Thanks for such great items and customer service!

Always has been a good store, still is.

They definitely do not have enough cash registers. I remember when they had registers all of the store on the first floor and lower level. If you had a question you could not find a employee. The wait was way to long at the register.

Joyce, Bertha, Sondra and the crew are always great to work with. I found some awesome deals on clearance and these ladies are always so happy to help.

Absolutely amazing service. Always good deals. I especially loved interacting with cashiers, Stephanie and Patty - Thompson, who used their personal friends and family coupon to get me further discounts on my purchases.