Kroger Pharmacy

Just got a prescription filled and had a wonderful experience with the pharmacist Rachel and the techs. Yes, there was a 15-minute wait, but chairs were available. The tech rushed mine and another lady's script so we could get them before the staff went to lunch.

Recently there have been problems at this Kroger pharmacy, resulting in turnover most folks aren't aware of. A few weeks ago, ALL the pharmacy staff quit, according to two store cashiers. They said things would eventually get worked out but it'll take a little time. I'll give them that time, because this has been MY pharmacy for over 15 years. The staff have always treated me well, even when there were five people waiting in line.

Kroger management may want to consider raising wages. A sign near the aisle states $14/hour starting for non-certified pharmacy tech, while employees at the ice cream place in front of Kroger start at $16/hour - and they don't have to deal with irritated customers nor consult insurance companies.

Very friendly technicians that work in the pharmacy area that's where I go when I visit this store due to weekly medication I take and they are very prompt they know me by name and super friendly I recommend this pharmacy to anyone I have been going there about a month and they have known me by name since the second week that's means they take the time to get to know their patients....

Ben is the best,he is so kind and caring. He went above and beyond for me

Many thanks to the very kind lady who stayed late to help the last few of us in line tonight---Extremely grateful to you.

Wait was short pharmacy staff was friendly which is unusual anymore.

Very polite, friendly and fast. Great experience!

Quick friendly efficient

Nice techs but they are currently understaffed and drive thru is often closed.

I'm giving three stars because I understand mistakes happen but I had dropped off a prescription, was told that I would have to pick it up the next day. So I go the following day and I'm told it cant be filled until Saturday. That's fine, I get miscommunication can happen. So I go back Saturday (which is 3 days later) I'm told it has to be "verified" so it would be 30-35 minutes. So I leave and get a call 15 minutes later letting me know that they don't have the medication in stock. Luckily I still have a few days of medication left but I cant help thinking this could happen to someone who needs their medication. Needless to say I dont recommend this Kroger pharmacy.

If they would just answer the phone would help big time they never answer

They don't inform you. When, Your prescription is ready. Slow....in helping you.

Ok, the 5th time I’ve gone to the drive thru only to have it closed, closed sign on, blinds down on window, etc. during regular business hrs. Then we have to mention a monthly scrip that is ALWAYS on back order. 3 times they have found what I need at State St Kriger. Why the disparity? I’m seriously considering transferring all my scrips to State St.

Worst pharmacy. Always understaffed and never able to keep anyone employed.

*Warning* Avoid at all costs. It is criminal what they are doing. This is Medicare and Medicaid fraud down to a science. Please, federal investigators start a case on these places. My insurance covers about 98% of prescription costs at my previous pharmacy Westmoreland (that Kroger bought out for their customers database), but at Kroger's my insurance is covering less than 2.5%. Pharmacy techs say that Kroger club prices get it lower than my insurance, but even that is over 4 times more than I paid last month.

I wish that I could give these folks zero stars. I believe they are committing Medicare/Medicaid fraud. Kroger's bought out my pharmacy, Westmoreland. Prescriptions that I paid $1.20 for, with my insurance, now costs almost $20. My entire monthly prescription costs were less than $20. Through Kroger's it is over $150. I'm disabled and this is the difference between having food and having medicine.

This also doesn't account for the horrendous service. If you phone, they won't answer. You have to make at least 5 calls to even get your call answered. Orders that should be filled the same day, takes them at least 3 days to fulfill. This is a business that the community needs to come together and refuse to do business with. If you're an investor in this enterprise, you should be ashamed.

Avoid this pharmacy at all costs.
You’ll stand in line for an hour or more, just to get them to refill a prescription; and then come back later to stand in line for another hour + to pick it up. Since they never answer the phone.
I literally almost threw my back out standing, while ONE Tech did whatever they do back there.
The line went all the way to the cash registers.
I honestly don’t understand why each and every customer has to talk to them for ten minutes, just for them to grab the medicine and go.
Half the time, the tech wasn’t even at the cash register.
WTH you doing back there???? Move the line along !!!!
This is a big problem. Serious problem.

If I could give a 0 star I would. This is by far the worst pharmacy I've ever dealt with. They rarely answer their phones and I have literally been hung up on after letting it ring. I heard it pick up and fumble while being hung up. My son's pediatrician also said that she's had trouble contacting them because of them not picking up the phone. I'm not leaving this review off of one occurrence, but something that has been ongoing for a year.

It's time to find another pharmacy. A week after I refilled my prescriptions they had some ready, some not. I was told it wasn't covered under my insurance. I asked her so... you just don't fill them? Her answer was " no, we just haven't gotten to it yet." We can have them ready in 30 minutes. Is that why I had to wait a week for prescriptions that I'm out of?