True Value Hardware

One of my grandpa's favorite stops for his favorite 'knick-knack' repair stuff he's always working on. I just happened to get dragged along. But if he likes it, it has to be good.

I mean it's okay. Some stuff is way over priced, other stuff is close to Lowes price and saves me gas. The kids working don't talk to you which is fine with me because I'm an introvert, but the older gentleman who I am assuming is the manager could do away with the staring me down as I come up to the register. I have my masters degree I'm not there to steal a $12 downspout extension.

Edit 9/3/23- I don't know her name but the woman who works there is amazing. She is knowledgeable and did her best to help me locate some screws that the manufacturer of a bed forgot to include.

Edit 12/11/23- Honestly after going there a few more times im bumping up to 5. It's close, the pricing is honestly competitive, and I have not had an issue being followed around or stared at since my original review.

The ONLY place to get spare keys made, home or automobile because they have tons of styles of blanks! Also, great place for that bolt you can't find anywhere else!

Very helpful and courteous staff. Nice clean and well stocked store.

Ace hardware knows what what they're stopping on the shelves because when I'm in West Des Moines and I can't drive all the way to Menards in Des Moines it is really convenient to go to Ace hardware and I always find what I need good job guys

Needed smoker pellets and I was sure they would have a good selection.

As the other reviews have stated, it is so nice to have a neighborhood hardware store where the service is excellent. A special shout-out to John for his customer service. When our contractor and decorator couldn't seem to get the custom glass shelves to finish off our project, John came through the same day. Thank you John for having the contacts to get things done. 5 stars for your customer service.

Walked in just after 7am on a Tuesday morning. Asked for draino and the person working the register gave me the aisle number in less than 3 seconds! I didn't even have to stop walking! Friendly I checked out!

I made a stop to my local true value today and Marla was extraordinarily helpful in finding the right deck screw and drill bit for my power tool.The staff here is always Extremely courteous. I shop and support local...signed Reike

Todd, Martha and the entire staff are pleasant and knowledgeable of product and or its demonstration. A great variety of items and if not in stock offer options or ordering.
Love the fact that Grand ave is opening up so that it's easy to get to "my" local hardware stop!

Easy to navigate and always helpful, friendly employees! You can easily get almost ANYthing sent to the store for pickup with the True Value app, too. Pretty great. AND supporting a small biz is VERY important now and always.

Simply the best hardware store in Des Moines. Lots of experienced people to help with more than product location, but to help with your project. I like to call this the great hair factor. Todd and his crew have plenty of it.

The selection is above avg. The quality of the named brand product rates high as well. The staff is knowledgeable. I'm on my way there now for a set of wrenches. The store is well organized and clearly marked.
It's centrally located for the West Des Moines area as well the western edge of downtown .Des Moines.I'll be walking this morn just a couple of miles . I recommend the store for your hardware needs and the walk for the exercise.

I needed a very special size screw. I brought the cap with me so I knew it would. Less than a dollar later, the screw for the exhaust fan worked perfectly. You are always there when I need you.

I recommend this hardware store to all my single lady friends. The employees and Todd, the manager will help with advice and product info so I can complete projects myself. Love their helpful ways and their easy “in and out”. Wonderful service during this pandemic......loading plants, soil, mulch......Thank you

Store staff friendly and helpful!
Wide variety of items for fixing and maintaining. A great place to shop and not have to walk long distances inside the giant stores!
(Yes, i need the exercise :))!
Also: it's in my neighborhood!

Great little hardware store, reminds me of the ma and pa kinda place, and a go to place if you need nuts and bolts and screws....

Todd and his crew truly value their customers and go out of their way to provide great service. They really helped us out in a bind. Good to see business owners who are willing to go the extra mile for their customers and community. They have our business from here on out. Thanks a bunch!

I love this true value because the staff is always right by the door when you walk in and immediately asks what they can help you find. They will literally walk you to the aisle, point out what your looking for, and then do that with every item you’re looking for if you need it. The staff is knowledgeable and Rick, the person that cuts keys and is in the back little repair shop is especially willing to help and is always smiling! I tend to feel overwhelmed at hardware stores sometimes with all the options, but I’ve always been given sound advice when I ask for help and they are never condescending.

I went to Menards, Home Depot and Lowes today and spent hours looking for a lock nut that evidently is very uncommon. Went in to True Value and in two seconds Joe got me set up. Great customer service thank you Joe, True Value will be my first stop from now on