Baskin-Robbins

Always greeted by friendly faces and outstanding attitudes! Sebastian is an all star employee every time I’ve come in with friends he is always very happy and when busy keeps things moving !

Love Baskin Robbins!! Wish there were more locations in Iowa! Always a great selection and amazing ice cream!

We usually hit this place every time we come to Des Moines.

Every time we ask the owner to open one up in Waterloo cuz ours closed down years ago.

The staff and owners are great people and are always a pleasure to visit with when we stop.

Ordered a cake for my dad's bday and couldn't be happier! The cake was delicious and everyone raved about how cute it was.

Great flavors of ice cream. Great service

Butternut ice cream is the bomb!!!!
My wife had the nondairy Mint chocolate chip and wow.🤩 kids had unicorn desert and chocolate all good !

Amazing Ice cream.
Great prices.
Absolutely delicious.
⚠ ONE IMPORTANT SUGGESTION ⚠
don't order your ice cream in a waffle cone if you're going to be driving. It's too tall to stand up in the cup holder and it's really difficult to drive while holding it.

When I went there last time, the cashier wasn't the most friendly, but not because she wasn't trying. I don't think English was her first language. I'm thankful for her effort and I'm glad BR gave her a place to work despite her having a small language barrier. ❤
I'm being not sponsored or compensated by BR for commenting this,
I just think Baskin Robins is absolutely amazing.
If I could give it 6 out of 5 stars then I would.
I had the flavors Secret admirer and Strawberry Cheesecake. 10/10 🍦🤤

I have loved Baskin-Robbins ever since I was 5 years old and I think it is the best place in the world to have ice cream. Especially since they have so many choices. And there ice cream cakes are the best of any cake.

Best ice cream in town and truly amazing customer service! Wish more companies had friendly and helpful employees like BR. Thank you!

Some amazing ice cream choices and flavors! The gal that was working tonight did great, was super friendly, and (since we had a rambunctious child with us) was very patient while we sat and had our ice cream. She made sure that, even though she had customers up around looking at the choices, she said bye to us and thanked us for stopping in. Definitely recommend, plus they have dairy free/vegan options!

We ordered an icecream cake for our daughters 7th birthday. Pick up time was 2:00, I got there close to 2:30 and our cake was not ready, they explained the cake person called in and they were working on getting caught up because they had to figure out how to use the decorating tools. They quickly got to work on it and had it done in 10 minutes and apologized many times for the wait. The cake was delicious and the customer service was wonderful, even with the wait. Was my experience perfect, no not by definition but what was perfect was the opportunity to show kindness in a situation where not everyone would. This is the new norm, unexpected delays slower than normal service due to the nationwide staffing issues, unexpected illness and mishaps. We are all in this together and doing the best we can, especially small business. I was show this tonight with my experience and watching how hard the assumed owners were working to get things done and make things right for their customers because they truly value their business and customers.

They were super busy and the line went all the way back to the door and people kept coming for 2 hours. There was only one girl working but she kept her cool and waited on everyone with a smile. I think she deserves a big raise. She kept everyone happy and no one got upset.

Was incredible the employee was very nice and had lots of flavors to choose from. Highly recommend

I love baskin robbins ice cream!!! This location was pretty busy when I came in, probably cause of the promos for the 31st. Waited on pretty quickly. I was a bit disappointed because I went in for the 56 oz pre packed containers of ice cream for $9.99 but the young lady said she had no idea what I was talking about. Showed her the app but she said she had no idea and didn't think she could give me that price...but I still got a couple pre packed quarts for home and a couple of scoops, for good prices with the promos.

31 flavors is where it's at. This location has been around forever for a reason. Clean. Friendly staff. Sample different flavors. Ice cream clown cone in the freezer like when I was a child. I enjoyed my cone!

Usually pretty busy at night but different flavors always stocked with prompt friendly service. Best part is they have sorbet and frozen yogurt as opposed to the communists at Dairy Queen who no longer do.

I'm not a huge icecream person but wow they have all those flavors! I had pineapple coconut icecream in a small cone it was very good! They had sherbert and smoothies too. They even had vegan icecream if you are into that!

Was super disappointed when visiting from CR as we wanted to get some of the flavor of the month, Oreo S’mores and they were already out. Good service though and a consolation of Oreo coffee.

Great little location close to my home. Gets really busy for only 3 people working. The girls are really nice. They could smile more since they all are gorgeous!

Quick service, very clean. Ice cream was great.