Volkswagen of Old Saybrook Parts Department

wonderful experience here! I ended up buying a totally different make/model than a VW but everyone was great and super helpful. matt was our sales person and he was awesome to work with — thank you matt and team!

I am incredibly pleased with my experience at VW Old Saybrook. Once I submitted a request online to view a vehicle, someone contacted me swiftly, and they were able to schedule me in for a test drive the following day.
My representative, Gabriel, was incredibly welcoming as soon as I arrived. He greeted me with a smile, and was patient through the entire process. He was new to the business and working through his training, so I was able to meet other sales representatives along the way. Everyone at this business is incredibly kind, accommodating, and incredibly knowledgeable.
I fell in love with a Tiguan, and needed to trade-in a Jeep that I had leased from another business. There were some complications with my previous lease with the Jeep, and Sam P was amazing. I was a bit stressed with this issue, however Sam eased my mind, explained step-by-step what I needed to do to end my lease, and I left the dealership feeling confident.
The leasing consultant, Laurie, was very kind and walked me through all of the features of my new car, alongside Gabriel who gave me a tour of all of the features in the vehicle.
Dean who manages the finance department was very helpful, and ensured that I got the best deal. He quickly sorted out my registration and lease agreement - the entire process was virtually painless.
Gabriel and team were all great, and I happily left the lot with a beautiful new car. Thank you Gabriel for all of your help, guidance, and commitment to understanding my needs!!
I highly recommend VW Old Saybrook. The energy of the dealership was great, low stress, and welcoming.
Thank you all for making my experience so great!!

Flexible with appointments. They give you a video inspection of your car so you can see what work needs to be done. They let you choose what you want fixed and keep a record, so you can schedule them at your convenience. Staff is very friendly and attentive. Highly recommend them.

They had my wipers in stock and had someone install them right away without an appointment. Great service!

Good service. Nice people.