Dalene Flooring Carpet One

Very happy to have worked with Pat at Dalene Flooring to replace the carpeting in my home. From the selection process through installation, everyone involved was very knowledgeable and professional. One of my two sets of stairs required a bit of adjustment and the repair was promptly scheduled...so service was also great. Thanks Dalene!

I have visited this store several times and Katerina has been exceptionally helpful! She is very knowledgeable, professional, shares information readily, and is easy to work with. 5 stars!

Great service and assistance in selecting the carpet we needed, and expert installation as well. Highly recommend!

When we moved into our new house, we were excited to partner with Dalene to do the flooring. The carpeting they provided was top notch, and the installer was very pleasant and professional. They also did a small tile job that I was pleased with. However, the low rating is due to the fact that they installed some laminate flooring in the basement that was terrible! The installer was late, and did a rush job. A few weeks later the flooring started to bubble up. When I called about their "love it, or return it guarantee" I was bounced around call centers. I eventually got a company representative to come out and he said, if I moved all the furniture out of the room, he would have his installer come back and re-glue it. But that's a huge inconvenience, based on their botched installation. In fairness, Dalene did credit me the installation fee for that laminate floor...hence the 2 stars, as opposed to 1 or none. Therefore, I would not recommend them for anything besides carpeting.

I've never had to work so hard to give someone my money. I keep following up with the sales team to place my order, I've followed up with 2 separate members of their team to simply place an order. Been trying for weeks/months.

So I ordered a piece of molding from the West Hartford store when it finally came in there was no hardware Brian gave me some random track and said it would work
When I got home to try it not even close
I called and he said he’d call me back after he spoke with the warehouse
Two weeks and no call I called and he told me hed call right back
This is the best way possible to make sure a customer never comes back
Maybe other store’s want customers to come back
Nice Job Brian !!!!

Emailed every CT location for a quote on flooring but not one responded to my email inquiry after 3 weeks. Wouldn't waste my time with this company