Tempur-Pedic Flagship Store

Our salesperson Karin was extremely helpful and knowledgeable. She was very patient in answering all of our questions, and clearly knew all the details regarding the products. She was very pleasant and responsive, and was a pleasure to work with. We had a few questions after we got home and she made herself immediately available to assist us. We would highly recommend her for any one looking to purchase a mattress and foundation.

I’m so grateful for having Carlos helping me find the right pillow for me.
Once I got into the store I was so overwhelmed with all the different pillows, Carlos made the whole process so easy to understand.
With his knowledge about all the pillows,
I was able to find the perfect pillow for me.
Thank you Carlos for everything.

Sue

Great experience with Carlos! He was not a pushy salesman, which earned him the sale
. I’m so glad he took the time to get to know what we needed, and helped us time the purchase so that we had some Labor Day discounts too. Thank you Carlos!

Karin was an absolute pleasure to deal with. She was informative without being pushy and after more than a month of mulling over our purchase we called her back and handled everything over the phone. Highly recommend!

Carlos and Cynthia were amazing to work with! They helped me right away! Cynthia was learning and Carlos was so patient and kind. They gave me full attention, and showed me exactly what I would need. They were kind and caring!!! Highly recommend!

We worked with Carlos who was extremely helpful. He explained, everything in a clear and concise manner. He showed us all of the options, not only for the mattress, but for the base and accessories. He was friendly, personable and professional. He made it easy to say “yes” to the tempur-pedicure mattress !

My family had an amazing customer service experience at Tempur-Pedic with Kyle and Carlos. They were so patient with us and our curious toddler as we made our way around the store on back to back days looking for the perfect fit for us. The communication between the team members was impeccable and seamless. Thank you Kyle and Carlos. You both were fantastic to work with. We are so excited and looking forward to our bed delivery.

Kyle is very professional and friendly during our visit. She patiently walked us through the features of the mattresses we are interested in, and had never once come across as a pushy salesman. She’s helped us a lot to decide our next mattress.

Just passing bye and what a relaxing surprise!!!
Visiting Tempur-Pedic Flagship Store in West Hartford was a great experience!!
Kyle and her associates were informative, demonstrated features and were very pleasant. They were not interested in just sales, they were interested in us finding the right mattress.

This place is amazing!! They have so many different beds. From cooling to heating to vibrating bed… they have everything!! The sales guy Carlos is so fun!! Such a down to earth person!! Highly recommend this place

Carlos was fantastic! He made the whole process of purchasing a new mattress fun, quick, and efficient. Highly recommend his excellent service and expertise!

My Wife and I had a marvelous experience with our purchase. Our sales person Carlos Velez was soooo knowledgeable and helpful from beginning to end. I wish all sales personnel could be more like him. It's because of him we'll be back for another purchase. On top of that the product is a really good product. The combination of the two made us feel good about our purchase. Keep sailing a great product and keep sales personnel like Carlos.

Carlos was fantastic! He answered all our questions and made sure we understood the differences between the mattresses and all the extra features. Thanks to Carlos, we now have our dream bed! Thank you, Carlos!

The staff (Jen and Cynthia) were really friendly and provided a professional explanation. I appreciate their help with trying out the bed. I had a great experience with the Tempur-Pedic bed.

Carlos was extremely knowledgeable about all the varieties to choose from and was a wonderful resource. I'm so glad I came into the store to test all the mattresses so I could make an informed decision. I highly recommend this store and Carlos!

Carlos was absolutely amazing. He was so helpful and determined to find me a mattress that worked best for me. I cant thank him enough!

Mike was great with my wife and I as we had so many questions about pillows. He took his time and explained all the features and let us try every pillow in the store. His knowledge and patience was key in us finding our perfect pillows.

I was blown away by the Tempur-Pedic products and support my partner and I got when we visited this location. The team lead Carlos was super informative, and Tempur-Pedic has quickly become my preferred mattress brand.

Karin and trainee Aimee are excellent representatives of your company. While we were there it became busy. Both women were able to take care of the clients with no one feeling shortchanged. Karin clearly knows everything a client would need to understand about the variety of mattresses and bases. She was professional and friendly as well as informative. We will definitely recommend your West Hartford flagship store to others and especially Karin. Also, we went to the store to see Karin based on my son’s experience with her a few days ago. Double success!

Always feel welcomed! Helpful and knowledgeable! Carlos went above and beyond to help us with an issue we had! He was beyond amazing and helped us solve the issue in a day! We plan on getting another bed and will definitely come back to this location! Thank you Carlos!!!