Casper - Blue Back Square

Had a very pleasent experience, staff was very friendly and helpful! Got the Original Casper Pillow, it's held up better then any pillow I've had before! SATISFIED

Had a great experience selecting a new matress at this location. The salespeople were helpful and not in any rush, allowing me to really try things out. Have had my new Snow matress and Repose from for a month now, and could not be happeir with it. (Do watch out for Casper sheets-they are very wrinkle prone, but I ordered those online, not thorugh this store!)

We went to multiple mattress stores and we finally found the right fit here for a much better price! The comfort of the mattress is unmatched. If you hate it, you can return it and truly... the mattress has changed our lives!

I went in earlier this week to buy a new mattress and set up. I've had my mattress far too long and it was time to upgrade. I didn't realize just what an upgrade a casper mattress is. I went to other stores but nothing felt like what I needed. I went into casper and tried the snow max on anti gravity setting and I was sold. It felt like heaven for my tired joints. Shurei was awesome and walked me through the whole process with patience and kindness. Clearly she values customer service and satisfaction. Looking forward to the best sleep of my life!

Very disappointing with the Casper service-the store manager at the West Hartford Store in Connecticut today 9/16 was laughing and rude to my inquiry about my delivery order-
Casper uses RXO for delivery -they send confusing text messages Re delivery and then cancelled the delivery . No way to call the driver!
We waited from 10-2pm on Saturday September 9th and September 16th.
Worst Casper customer service in West Hartford Connecticut and no clear message from the Corporate Office support service.
We are still waiting for our delivery
I will be writing to the corporate office for a full refund. I DO NOT recommend Casper or their delivery company RXO