The Woodland Mills

First, I will say that the production lead time on this product is loooong. Three-and-a-half months for me (including the holidays). There is not a lot of proactive communication about order updates either. But Woodland Mills does respond quickly to questions.

Why the five stars? This is a very high quality, high value product for the price. It is *not* IKEA grade whatsoever. It uses similar design, but the materials far exceed IKEA quality. The pine boards are flawlessly finished and the joint connector nuts, screws, and pegs are steel (not plastic or pot metal). The back isn't paper, but 5/8 in. pine. It's beautiful. The instructions are very clear and the packaging was perfect. There is pride in the design and manufacture of this product.

It clearly states on the website that the shelves need to be assembled and finished with stained, so I was expecting that, and honestly, for the price, I'm 100% okay with it. Prebuilt and stained shelves are 3x the price and don't look any better.

I would recommend these to my carpenter father.

We ordered a bookcase at the beginnining of the COVID pandemic. Because of that, it took longer than expected to arrive. When I emailed to inquire about when it would arrive, I always got an email back with an explanation. I was satisfied with this becuase of COVID and because of the quick response to my emails.
On my second email to them, they shipped my bookcase rushed because it had taken longer than expected and they did this without my asking.
I feel I got good service during a tough time.
Also, when we got the bookcase it was in good shape and also very pretty when put together. A solid wood bookcase that is 82 inches high for less than $300 and made in the USA? Fantastic.
I recommend this company because they are manufacturing quality products that are HARD to find in the USA. They are also delivering quality for a VERY fair price and helping our biosphere (environmentally friendly) instead of hurting it. Even the packaging had minimal foam. and was mostly recyclable. Congratulations to them, they deserve support.
If you are ok with being patient for it to arrive and also with putting it together, which is simple but not necessarily really easy (you may need a smaller screw driver which can get into tight spaces. We had one which made it easier to put on the mouldings on the sides of the front of the bookcase) then it is entirely worth it. Just have patience.
Thank you so much Woodland Mills!

We wanted a solidly constructed bookcase for our 18 month old Grandson yet avoided MDF type material. After searching many sites I then found The Woodland Mills. Their 5/8" solid pine stock quickly sold me as this was exactly the material I wanted!

We chose the 24" wide kit with 3 adjustable shelves plus a fixed bottom shelf. Delivery was prompt and assembly was easy. I was very impressed with the quality of the hardware and the accuracy of the cut components. I chose to finish this piece using an oil penetrating stain.

I highly recommend Woodland Mills to anyone needing a piece of furniture where quality is the most important part of your decision.

OUTSTANDING experience! And excellent customer service. Really attractive, lightweight bookcases. Measurements are right on, and they go together fast. We had a problem with our initial order and the owner worked with us to get the right product to us FAST. If you're in any sort of rush, you might want to contact them ahead of time so they can rush your order. Otherwise, they're honest on their website that it might take a couple of weeks for them to make and ship these to you. I'm totally happy and would definitely come back. Highly recommended!

These are really well built, wait the extra time to receive them. In my opinion these are an excellent value for what you receive. Real wood, quality fasteners, and easy to follow assembly. Made in the USA, both of my kids are thrilled with their new bookcases. Thank you Woodland Mills for producing such a quality product.

Beautiful work. If you are looking for quality furniture for your home, this is it. Be prepared to wait for your order, like all small businesses in the US right now, the COVID crisis has taken it's toll. I exchanged several messages with Jerry about the shipping time, he was honest - not rude.

Their work is gorgeous, and well built. The bookcase was fairly easy to assemble with clear instructions. In addition, their price is excellent considering this is a real pinewood bookcase and not a particle board one like you’d find at ikea. I highly recommend them.

I took a gamble, based upon some not so favorable reviews, but sought a sturdy bookshelf at a reasonable price and was pleasantly surprised. I ordered it just a couple of weeks before Christmas and was pleased that it arrived on Christmas Eve. Prior to arrival, there was communication of my order being received and then of shipment. The product is way superior to that which can be found on other sites for a similar price (not even solid wood, but a laminate over masonite, more or less!). Very solid, very easy to put together. Thank you, thank you, thank you!!!

These are beautiful book shelves. We bought 7 84" tall cases and the look just like buit-in shelves. Hi quality great price. Easy to order, Delivered on time. Easy and fun to put together.I am just so happy we found this companies wevaite

We ordered a finished( we thought) bookcase 17 June 2020 with a four week delivery.
Delivery kept being delayed because of Covid-19. Repeatedly wrote emails and left phone messages after assurances it was in production.
Today October 11 we received a kit.
That is why four stars.
In fairness, the 46”x 30” x 12” kit is superb. Easy to assemble and for $189 it is perhaps the deal of the year.

IKEA quality at best. I had ordered a bookshelf during the pandemic, so delays were the norm. But the wood used to manufacturer the book case was like basswood. No structural integrity and the design obviously required a strong hardwood, like maple or oak for durability. I should have made a claim with Etsy, but whatever. Buyer beware.

WORST CUSTOMER SERVICE. I waited 5months for a 2bookshelves for the owner to CANCEL the order on me , because I asked why it's taken 4x longer than initially was told. I would never have bought this product if I knew how long and hassle this was going to be. His excuse is it's only him but, the customer shouldn't suffer because you don't know how to run a business.

I'm beyond upset right now , I have emailed proof of our conversations.

I ordered 2 bookshelves July 1st. I asked for a shipping update July 20th, and Jerry explained that it was too soon to know a ship date, but that the projects were running 4-6 weeks out. August 13th I inquired about a shipping date, as it had been 6 weeks and I still had received no information. Jerry responded

“No I really don’t have any updates for you”

He quoted 4-6 weeks, and was unable to deliver a shipping date by the 6 week mark- or even supply a possible shipping time, I would have been MORE than willing to wait longer, if he could have said ‘you will have your order by ___.‘ He was either unwilling or unable to commit to the work. I expressed my dissatisfaction and disputed the charge with my credit card company. Several days later he said he’d refund me. I had already handled the situation with my credit card company. 8/21 I get an email from Jerry: “I see that you didn’t believe me when I told you that I cancelled and refunded your order in full. You helped yourself to a self-refund by calling your credit company and complaining. I have ALREADY refund your order. Now your credit card has STOLEN yet another $378.00 from my bank account. Now I have to waste hours of my time playing paperwork games with them to get my money back. This means somebody else won’t be getting their bookcases today. And now you wonder why it takes me so long to make a bookcase.

I told you I would refund you, and I did that.

Jerry”

THIS is how he talks to his customers. THIS is how he runs a business. While his work appears beautiful, I wouldn’t recommend ANYONE do business with him because of his nasty personality and lack of customer service.

Very disappointed in the 8 months it took to receive ikea quality furniture with no finish. Terrible customer service with a different excuse every time I enquired. Find someone else. Buyer beware

Ordered several bookcases in early June and still haven't received them and it's the last day if August:( I have contacted them several times and they promise they will be shipped "soon". Definitely not the "two or 3 weeks" it said on their website when I ordered. If you really want bookcases, I don't think you want to order with Woodland Mills!

Three months from order to delivery.