Firestone Complete Auto Care

I set up an appointment to have an oil change and tire rotation on a Wednesday. When I dropped off my car late Tuesday afternoon they said if I wanted to wait they could service my vehicle immediately. I chose to stay, it only took about 45 minutes and I was on my way home. This saved my wife picking me up and returning the next day to get my car. Great service like this is rare in today's world.

Terrible experience with Firestone today. I have been a loyal customer with Firestone on Oregon Pike, Lancaster for over 14 years. Customer service I received from manager on duty today deplorable. His non-caring attitude and reluctance to assist me with a problem prior to getting state inspection was very frustrating. This employee would not go the extra mile to assist me with a situation that was difficult for me to resolve. I had taken the day off from work and made an appointment to have my car inspected. The inspection did not happen. I have a feeling that if I was scheduled for any regular auto work that would have made them more money than a routine state inspection does, things would have turned out differently. Not that they care, but my household is now finished with Firestone and we will not give them any more business of our business.

The guys in the shop took excellent care of our car. They took extra time to try and diagnose the problem. When they discovered that it was a defective part that they had installed previously, they replaced the bad alternator the next day. There was no additional charge.

I had an appointment for first thing Friday morning so I dropped my car off Thursday afternoon. They checked out my car Thursday and told me what it needed and how much it would cost. I gave them the go ahead and then they called me Thursday evening and told me car was finished. - - Wow ! A day before my appointment. Now that's what I call service ! !

I know nothing about cars so my review isn’t regarding the automobile service, but rather, the customer service. It’s a Saturday and they were clearly busy. I thought I had an appointment but didn’t, but they took my car anyways. It took a little while, which I didn’t mind, but I started getting really light headed. There’s no vending machine, but when Service Manager Samuel heard that I was feeling well, he came out with a bag of pretzels and a seltzer for me! I was embarrassed but I felt so ill I gladly accepted the pretzels! Thank you 😊

Although this was done for a work vehicle under a fleet account, the work was performed in the time-frame I needed and things were communicated well.

This place is excellent!!! Very honest I was from out of state. My car was over heating. They fixed the problem. They could of lied I was stuck. I dealt with Brian extremely nice guy honest and great to work with. I want to give higher then 5 stars. They are super nice honest and great price! Thank you again for them saving me.

Brian Lanier is excellent to work with. Handles our needs with professionalism with always quick service.

We have trusted Firestone with all of our car care needs for over 20 years, we have never had a reason to looki elsewhere:)

They are cars dealers that sells cars and a auto zone for cars. They have a great deals for customers that want purchase cars with a Amazing sales prices.They cleaned and organized well. They appreciate all of the customers with gratitude and courage in making a great decision on the dealership deals in all prices. They have parking spaces available for all cars and customers. They have excellent qualities of Cars and deals. They served their customers with respect and treat them kindly.

Very quick and friendly service. Prices and fees are fair.

They are alway courteous and respectful. Great customer service.

I've got a nail in my tire on the eve of a 10 day car vacation trip. We were planning to leave at 9:00 AM on Saturday and I needed a quick assessment and repair (if necessary) of the tire. I called Kevin at 7:00 AM, knowing how supportive he usually is. He told me to bring my car right away. They checked the tire immediately and their assessment allowed me to depart on time and have a great vacation without any further issues. Thank you for you support and understanding, Kevin and the Firestone crew!

Amazing customer service EVERY SINGLE TIME! These guys are fantastic and I recommend them to anyone and everyone!

They always treat us well and have been coming here for about 3 years. We had a mistake made on work done to one of our cars. They owned up to it, fixed it AND compensated us for it. We continue to go there because of the great service, and are able to trust we are not getting taken advantage of.

I have never had a bad service with them over a course of 10 yrs. They are empathetic to their customers’ needs and always call to inform me of what is happening with my vehicles. They have performed work on not only my personal cars, but the driver education car I use to give driving lessons. Whenever I have a light bulb blow or get a nail in my tire, they get me right back on the road so that I don’t miss any appointments with my customers. They are top notch and worth my time and effort to write this review.

My light came on for low tire pressure. Was on route 30 I decided to stop at Firestone. They were very quick to assist me and check my tires. The mechanic was very kind and told me to have a great day and be safe. I have bought tires there before and will come back. Great service I'm concerned workers for their customers. Thank you you all be well also.

I needed a tire check and was able to get in early (7:00am). Being from out of state traveling, I was hoping to have a great experience and am happy to say it exceeded expectations. Kevin Krippe, store manager, provided prompt, excellent service. He explained the issue and resolved it immediately. There was no charge. I couldn’t be more satisfied and highly recommend this location.

Needed my tire valve replaced so I stopped in to Firestone. The gentlemen there were courteous and I was in and out of there in 10 minutes. Great people and great service.

Got to my appointment pretty much on time, they confirmed who I was, got my keys, etc etc etc.

No upselling, or selling at all. I got what I came to get, and that was that. It was an utterly unremarkable visit in the best sense of the word.