ProSource of Lancaster

They offer a large selection on flooring. I called my order in was very friendly. We had it installed and it looks beautiful definitely will continue to shop there.

We always have the best customer service here. Rich is very knowledgable about all of the products they carry. Always a pleasure doing business there. Thank you Rich Tracy and Mick

These guys are highly professional. Their knowledge make everything very easy. I highly recommend ProSource for any flooring needs

Great sales staff and a very good selection of flooring.

Great selection and service. Excellent staff. I highly recommend Prosource of Lancaster.

Great service. Large product selection. Friendly sales sraff.

Friendly, knowledge staff. Huge selection of floor coverings.

Good customer service

Jen is great to work with

Friendly

Commercial Drivers, they are quick to unload.

Would highly recommend staying away from this place. Their front desk person, Randee, is one of the worst customer service people I have ever dealt with. First, they don't even get up to help you look for flooring, they simply point in a direction and say 'all our LVP is over that way'. We ended up finding flooring that matched so we placed an order for 2 boxes and a bunch of stair noses (over $700 order). Decided to use a different flooring so called and asked to return the 2 boxes of unopened flooring ($210 worth of flooring). Randee told us they have a minimum of 5 boxes for return. I told her I'd like to place an order for 3 more boxes if that's the case, so I can return all 5 together. She laughed and said 'that won't work, they will know what we are doing'. So I asked if we could have the number to the distributor to talk directly to them, to which she said 'no, they only deal with us'. Overall, this is one of the worst companies I've dealt with, from the moment I walked in, until after the sale. Go somewhere else or you'll regret it like we did.

Do you really want to know , it was the worst experience we ever had at a showroom , first the showroom attendant wouldn't get up off her chair to come out and help us and then she sent her assistant out who didn't know a thing about her products. She kept having to look it up on Google and didn't know any prices of the products we were interested in. , we left there thinking this was a total waste of time , we got nothing accomplished. We will not be buying anything from them , going elsewhere. And will be telling all my friends not to go there.

Service was horrible for both me and my customers.
Materials came damaged no apologies nobody even mentioned 1 care nor concern for my customers that their floors will not be completed for Christmas.
I will never send my customers to pro source.
I would not want anyone to experience such horrible embarrassing service. Ted