AAA West Chester Car Care Insurance Travel Center

As an older man, I don't know much about cars. When I brought my car in for service the man I spoke with was very patient with me and explained everything that needed repairs on my car. Another shop had said I need other repairs, but Klaus explained what I really needed, saving me a lot of money. As I am on a fixed income, that was very important. Honesty and integrity are why I will only use AAA from now on.

My sister and I were at the airport with a dead battery last week. A great guy jumped us and I called AAA on our way home. Klaus answered the phone. He was so kind. He told us to come straight in and he would take care of us immediately. He did just that!! Bryan installed a new one . He was kind, too!!

I've been driving now for more than 3 decades and have put many 10s of thousands of miles behind me. In that time I've never been away from home and had to "call for a tow". But when I did, I was only a few miles away from the service center. I called them first to give a heads up, then talked to AAA. The whole process was fairly painless. They didn't have me up and running the same day, but the next business day I was back in business, with repairs correcting someone else's mess-ups. Very thankful to the staff.

I want to thank the insurance agent Diane Smoczynski for helping me saving money on my vehicle insurance. I have been with Progressive for a couple of years and Diane was able to find me a better quote, cutting my insurance premium by half. Thank you Diane!

I almost never write reviews. We went to this location to do a title transfer, and received exception service from James G. It was an out of state title, which made things more complicated, and due to our own error, we had to call our insurance company (twice) to get the insurance right (and James waited patiently while we did this). He walked us through every step of the process, and was incredibly thorough in with the requirements for the out of state title.

Just visited them today for finger printing after a terrible experience at another IdentGo location yesterday. Could not have been happier with our experience. The lovely staff got us in and out very fast, the location was easy to find, good parking, and clean and organized location, and the staff could not have been more professional and kind. Will drive the 40 mins to get there anytime.

Everyone was very pleasant. Rose, our travel agent, was very knowledgeable, friendly, kind and patient. She was able to answer all of our many questions about our destination, made great suggestions about things we would never have thought of and was very thorough in planning everything for us. We usually travel with our RV so it was nice to have Rose help us with the hotel and everything else related to our trip. Thanks Rose!

I've been a AAA member for many years, and can honestly say that the membership is very worthwhile.
They've assisted me on the road and in my driveway.
They've assisted my wife and I planning vacation trips.

I would call them for service, before I consider the service which came from the leasing dealership, based on experience.

I would like to leave a review for Diane Smoczynski at Weat Chester AAA. Thank you for your diligence and patience with finding me a great car insurance quote! You were a total breath of fresh air to work with. Thank you again!

My experience is similar to the others. Great customer service. I to needed a tire repaired (screw in tire) right before closing on a Saturday evening. The other service techs were busy so Colin (service manager) repaired it himself and got me back on the road. This was a totally new experience. I've only dealt with Bernard & Colin and they both are great. It's good to finally go to a service center that you can trust.

This is a multi-state automotive and travel service center. I love the fact that I can get work done in one location and their warranty applies to all of them. They offer affordable repair as well as routine maintenance for the upkeep of your vehicle. They also offer many amenities and convenience items for your travels. ID services, navigation information, and travel insurance are among some of the other things they have. I really wish they had more service centers closer to the NYC metropolitan area.

This place is a god-send! After my local mechanic stopped having Saturday hours, I was at a loss. Then, I ended up getting a flat tire a few hours east. AAA got me back on the road with my spare and I drove right to the new West Chester location (on a Sunday, right before closing!) Fantastic service..they took me in, patched me up and got me on my way- even reminding me about my inspection!

Later, I brought it in for inspection, and got the same excellent customer service! Fast, professional, caring and totally willing to go the extra mile! I got hooked up with a Premium membership and saved some $$ on my repairs!

I would recommend this place to anyone with an automobile!
Thanks to each of you that I had the pleasure to speak to! I will probably reach out for car insurance from you as well!

Love coming here for all of my auto needs. Not going to lie, being a member does help save with labor costs. Nonetheless, the prices are reasonable and the mechanics are honest. They fixed the ball bearings on my husband's Civic that his former mechanic could not fix. I also love weekend availability and shuttle service.

When my car got towed to AAA it wasn’t in good condition and it needed a lot of repairs. Bernard and Colin went above and beyond to make this unpleasant experience a positive experience. I am very thankful for their hard work and amazing customer service. I would recommend their services to others because they truly care about their customer’s satisfaction.

Amazing and Friendly staff! 1/2 way to the Beach & my tire came off! Was taken to a AAA shop & then told had to wait until Monday because no one was open.

The Manager (Jim or Tim) went as far as to give us a ride to the only open car rental location 30 MILES AWAY!!! Well they would only accept Major Credit Cards!! They can't be debt either. He took us to 3 other near by places. The last one, HE went and put our rental on HIS credit card for us!

This guy deserves to be a C/O, 4 weeks of paid vacationing, or SOMETHING! I truly was grateful for the 30 mile FREE ride! Then to go as far and get us a car rental in HIS name, I didn't know how to thank him or what to say!

This guy will do whatever possible for his customers! Please choose THIS AAA for ANY repairs or services! If you go anywhere else, your car could be in way better hands!

I think we all can agree that anything having to do with vehicle insurance and registration requires a lot of paperwork and hassle. I'm happy to say that the AAA insurance agent Matthias Hickey has been a huge help in the entire process! He baby stepped me through everything, and he is *still* the person I call if I have any questions having to do with AAA. Even if something isn't in his field (insurance), he's always happy to help getting me to the right person I need to chat with.

Shelby Miles helped my sister and I plan a trip to Cancun and she was absolutely wonderful! Her responses were prompt and she sent us great recommendations and priced out many different options for us. She even found us a great deal on Travel insurance and was overall super helpful and knowledgeable. We are so excited for our trip and can't wait to plan another one with Shelby's assistance! Highly recommend you see her in West Chester.

Very impressed with the speed of the service and how nice the staff was. I stopped in for an oil change and inspection. They took me quickly and the service was in a good amount of time. The waiting area is also very well appointed and stocked. It was nice to be able to wait in a comfortable area with coffee, water and a vending machine. There was even a play area for the kids.

I've been using AAA in West Chester since I moved here in 2013. They have always been very helpful, knowledgeable and they work quickly but professionally. I've never felt sales pressure or the pressure to buy anything that I didn't already ask for. I have a modern car and a 30 yr old car and have used AAA for service on both.

Got a nail/screw in my tire on a Friday and no garages are open on the weekend. AAA saved my life squeezing me in on Saturday morning. Took a couple hours obviously as they had other cars already scheduled but was worth the wait as I had a long drive on Sunday. Thank you guys!!