O'Reilly Auto Parts

Nancy is a great asset to your company! I went in to your store needing a battery for my newly purchased RV.. I knew nothing about RV's. she didn't hesitate to spend as much time needed to find the right one I needed help again
1-05-2023 for my RV trying to find an oil filter. Nancy once again took the time to figure it out. I used to always use Advance Auto as my go-to place. I am now changing over to you guys because of her customer service and patients. Just thought you might like to know the positives because I'm sure people usually just tell you the negatives or at least that's what they post. Thank you. any questions don't hesitate to reach out to me.

thank you,
Kathy Julian

I think I handle the situation fine Mr. Gary .. There are policies that I have to stand by! I will not hand out free batteries because you brought me a copy paper receipt that anyone can get n make copies of (scams are high and we are trained to handle scamming situations) I needed a (raw) originally recipient or a phone number for the warranty. I do apologize the store you went to in Estes Park didn’t inform you on our warranty policy!! If it wasn’t for you cussing me out I would have called district manager to work with you!

I wanna shout out Nacy and Julian for helping me with my check engine light, and finding the part I needed really quickly. Could not stand to be in that store for long, they have an employee who smells like she chain smokes, and the whole store smells like an ash tray. Feels gross to just be in there.

Awesome guy named Martin helped me out with removing the underlayment to my front bumper and offered some great advice. extremely friendly and helpful even without making a purchase. Granted it was 8:15 pm and there was no one there so it was slow but regardless. I’ll be going back there specifically for any autozone o Reilly etc type needs in the future bc of him

To the person with the long, braided ponytail, thank you so much; your helpfulness in not only purchasing new wipers for my vehicle, but also your kindness in making sure the wipers work... wonderful.
I hope that the woman in the sweatshirt and the older gentleman take note of how your willingness to engage and to help others randomly... leads to positive experiences and repeat customers.

From the brief observation of the other two "managers," if they had assisted me, I would've never returned. All I can wish for is that management ditches their own agenda and follow suit of the kind, helpful lad that made sure I got the products I needed and went above and beyond to make sure they were in working order.

5/5 customer service from the gentleman with the ponytail.

-2/5 management......y'all suck. Y'all wouldn't even mind the counter for a moment while your subordinate helped a customer. Shame on y'all. Learn a thing or two about business from your employees.

Great store, excellent service! Nat spent a while helping us out with our SUV. His knowledge and kindliness helped us so much. He saw us pushing our car and he came right out to help. You just don’t see this kind of service nowadays.
With patience he also continued to provide great service to other customers as well. Once again Thanks Nat!
-Patty and Frank

The Assistant Manager Nancy was very helpful and installed a new battery for me.

I wish I could give this location even more stars. We are visiting from out of state and came out of the hotel to a dead battery. Finally got it started and made a mad dash to an unnamed competitor. Service was nice enough but they did very little in trying to help me diag the issue. I searched for the nearest O’Reillys and happened on this location. By the time I arrived it was raining and miserable. First counter person volunteered to come outside to scan the battery and alternator all the while getting soaked in the process. When the battery and alternator seemed fine she went back in and came out with the vehicle scanner to try and help out more. Unfortunately the scanner needed an update which they were unable to perform. I went back in to guilt purchase something and another employee volunteered the use of his personal scanner so he came out and scanned it. I spoke with three different employees there and every one of them was beyond nice. Hopefully I never have to see you guys again but thank you so much for the help.

Incredibly helpful and kind staff, in particular Dylan who helped me with some battery trouble I was having. Wouldn’t have made it all the way back home if it weren’t for his help. Highly recommend visiting this store for any car related needs!

My battery died and Taylor at O’Reilly helped me find the right replacement, helped install it, let us use her tools, taught me about the different batteries, was super kind and patient with me, and was helping other customers the whole time! I can’t thank her and her wonderful dog Goose enough!

My car broke down infront of the street I was very upset crying not knowing what to do late they were closed when Zach appeared and pushed my car into parking lot went inside store and brought the code reader waited till I was picked up. The kindness of this young man goes beyond measure more people should have the respect and nobility he posses you are very fortunate to have an employee like him Thank you isn't enough Ms. Pacheco

I just got off work 5 minutes before thy closed. I called them and asked if I could pay over the phone and they could leave the coolant outside. Zack did me one better. He told me to come on down and he would take care of me before I left for a trip to Wyoming. It was an emergency trip my Grandpa just died and I was driving up for his funeral. Zack went above and beyond and stayed latter just so he could take care of me. It warms my heart to see that their is still good people out there that will put their customers before them selfs. Thank you Zack

Jaelyn was an amazing help. He assisted me without hesitation and did it with a smile. Great man not just a great employee

Clark and Nay was great they did everything to help me highly recommended these guys they know what they talking about

Nat helped us with the with the antifreeze and he was kind to us and he helped us check our engine oil

Friendly and informed staff.

Zachary is heaven sent. He went above and beyond for my mom and I. I will be shopping here more.

Matt did a great job helping me this evening

Everything you need for your vehicle good customer service

Great place