BayPillow Furnished Rental Homes

My partner and I stayed in one of these properties for two months in SF. The listing is exactly what you expect and had all of the essentials provided for you. The place was within walking distance of groceries, fresh produce markets, and a diversity of restaurants. The best part about this place was the service. Any time we needed something, Ethan and team were incredibly responsive and would work to resolve our issue in lightning speed. For example, we were having trouble with the wifi and Ethan was there same-day to fix it for us. Have never had such quick service from a landlord or host. You can book feeling confident that they are most interested in making your stay the best it can be at a very affordable price.

I greatly enjoyed interacting and renting from Bay Pillow. Ethan was highly responsive and very accommodating. Our family had a comfortable stay at one of his properties that allowed for the family to relax and unwind. The beds were a dream to sleep on and the home had all cooking utensils to whip up meals. Overall, it was a great value.

My family and I stayed in one of BayPillow's homes for 3 months during a work assignment near SFO Airport. It was a great stay! The house was very comfortable with great amenities to work at home including hi-speed WiFi, large desks and very comfortable beds and furniture. The price was also cheaper than other furnished homes in the area. Ethan and Corina were very responsive to all of our needs. We will definitely stay here again!

I have been working with BayPillow for several months to house teams of workers near SFO Airport. Their prices are very reasonable and they have been great to work with. Their homes are quiet and well maintained with comfortable beds and great amenities like large televisions, good work spaces and nice appliances. Thank you Ethan and team. We will be back!

We stayed for a few nights at the place in San Francisco. The hosts were very accomodating and responsive, and even made sure there was a pack n play for our little girl!
The place itself is neatly arranged, clean and very pleasant.
Thank you!

Ethan is very helpful and offers great customer service. I've enjoyed working with him. I definitely recommend Bay Pillow.

We rent a place via Airbnb with Etahan, he’s the worst. We have a problem with the kitchen that start flooding from the kitchen sink. And he send a plumber, and he stop answering. We are here with them and Ethan doesn’t not answe.
Worst Host ever. Don’t rent from him

I'll start off by saying that the following truth I write is protected speech, a freedom guaranteed by a little thing called The First Amendment.

From the beginning it was a nightmare: electrical fuses blowing, lack of control over heat in icy San Bruno, upstairs neighbors who could not or would not read and abide by the unenforced rules about footwear, smoking, and noise. To be perfectly honest, I'm writing to make people think carefully about what they're getting into, but also to get this off my chest: I got stiffed out of my cleaning deposit for a $200 carpet cleaning fee for which there is no evidence or proof I was responsible. (I never saw a bill either.) I'll never get the money back; that is not in Ethan's nature. But it's off my chest, and Ethan, for once, will get a more insightful look at himself - no, not all about love and goodness- but about his blind spot about easy money and rapid turnover. I only wish I had read the previous mind-blowing review concerning mice. (You'd better read it.) No, my experience had no mice, but it should have served as a cautionary tale... or tail.

KNOWN MICE PROBLEM @ PROPERTY. RENTERS BEWARE

I signed a sublease rental agreement to occupy a San Francisco apt for a month. I found the place on Airbnb. To save the Airbnb fee (HUGE MISTAKE), I subleased the apartment through Ethan Cooke of BayPillow.

On May 19, 2020, I discovered mice (a widely known health hazard). I notified Ethan. He said he would call someone to get rid of the mice. I reached out to him two more times, and while each time he said he was on it, as of May 26, there was still no confirmation that an exterminator was coming. On May 27, I told him that it was clear he had no real intent of taking care of the problem and that I’d like a partial refund. I asked for less than 50% refund, which I felt was more than reasonable given that when you google Airbnb and mice, you’ll find numerous sources that say that Airbnb refunds between 50-100% of the total rental.

At that point, on May 27, Ethan told me that his refund policy considered the inconvenience of mice the same as the inconvenience of a broken microwave. Yes, you read that right. He suggested that living with a broken microwave is the same as living with mice. Mind you, there are state laws about housing with mice present (pretty sure there’s no law saying that a rental needs to have a microwave.) He goes on to say that he will provide a 20% discount per day (per day after discovery of the mice). He then states if it’s that big of a deal, I can move out early and he’ll refund the days I’m no longer there (how gracious of him). I consider moving out. Now, pre global pandemic, sure, relocating for the remaining 6 days is not a problem. However, having to relocate during COVID, I would need to stay somewhere else for 14 days (only way to ensure that, if I somehow caught COVID from surfaces at the new place, I’d recover in time before heading home). Therefore, I’d have to pay for 8 extra days out of pocket.

On May 28, an exterminator finally came. He said he found clear evidence that someone knew of the mice issue previously and yet the place was still rented to me (exterminator found a water bottle shoved into a hole in the cabinet toe-kick where the mice were coming from, topped off with paper towels that were now covered in mice feces). Turns out, I’d been living with mice this whole time! At that point, I tell Ethan that, given mice were a known presence prior to my entering the apartment, I’d like 1 / 3 of my rent returned. He tells me again if it’s such a big deal, I should just move out, or accept 20% per day since I discovered the mice. I tell him I will not accept that as remediation.

On June 2, my last day of my sublease, a woman knocked on my door at 2 p.m. She informed me she was there to clean the apartment since others were to move in at 4 p.m. that day. I told her that there were still mice in the apartment (oh yes, Ethan still did not have the mice taken care of now 2 weeks later). I also told her that I had a sublease, and at no point (no email, no text, nothing written in the contract) was I told that I needed to vacate before the end of day June 2. I call Ethan (no answer). I text Ethan and he said, “Oh, sorry, forgot to tell you that I’d like you out by 11 a.m. Can you vacate within 15 minutes” Sorry? I’m in the middle of working and I have a signed sublease contract that says June 2 (does not say 11 a.m. on June 2). Also, wait, you’re renting the place to new people when there are still mice here?!?