Town Center True Value Hardware

The customer service at this store is exceptional. Every time I walk in the door, I am immediately greeted by a friendly employee who asks, “is there anything I can help you find?” This is the exact opposite of the experience I encounter at the nearby big box home improvement stores. The staff at this True Value store are always generous with their time and they stick with me until I have everything I came in to purchase.

I have also found the staff to be very helpful in providing advice on solving home improvement / home repair issues. This is exactly what I experienced with James and Jeff regarding a screen door issue, and also with Bill regarding a shower valve replacement.

It is nice to see a locally owned business succeed in the same market that is dominated by the big box retailers. The customer service that this store provides highlights the value of the neighborhood hardware store. This store knows the various local home communities and understands the needs of those communities. They stock many products that are specific to the needs of these local communities, in my case the Rancho Las Palmas community.

The employees there were top notch. Knew all the necessary questions I had and was very knowledgeable and friendly. Prices were so reasonable too!

We love this little hardware store. While they don't have everything the bigger places have, they have exactly what we need 98% of the time so we always come here first.

Had to go to two stores to get what I needed but the staff made sure everything at the sister store was ready for me, thank you. Customer service is not dead here and my project is in the book!

Good people work here. The Tennessee transplant was very friendly. Like MacArthur said,"I shall return ".

Great service from everyone I had questions for. All the things you need without the huge store without any service. Love the convenience and quality plus easy in and out.

First time visiting this True Value. In need of multiple items to complete a job for a customer of the Co. I am employed with, and under a deadline crunch. The moment I entered, BAM! I was greeted and asked what I was looking for to start or complete what I was working on. No sooner had I relayed my need, I found myself being escorted directly to the aisle AND EXACTLY WHAT I NEEDED! As well as the additional items required to complete the job. Walked in, less than 5 mins. at register paying, and on way back to jobsite. FAST,FRIENDLY, AND KNOWLEDGEABLE! I will definitely find myself headed to the True Value at 44-429 Town Center Way, Palm Desert, in lieu of those 2 Big Name hardware places. Jeff Lohman and all his staff know how to treat a customer, and GET YOU WHAT YOU NEED WHEN YOU NEED IT!! My hat to you, Sir, and your staff. KEEP UP THE GREAT SERVICE!!

Great Customer Service! Employees very nice! Went in for some bolts and screws..everything was organized! Clean place

I have visited the store on a few occasions with my dog and the staff is very pleasant and helpful, one staff member even gave my dog a treat. I love that the layout of the store is open and organized and not cluttered like the other local hardware store. On one occasion I purchased a bit more than I originally came in for and a staff member helped me to my car, what fabulous service. It’s wonderful to have another hardware store option in Palm Desert.
If you’re at the cashier and thinking of buying those Tutu tortilla chips on the far right side, please do, you won’t regret it. They are from a local business and super tasty. I grab a bag every time I’m in store.

This is my all time favorite store. They do customer service differently here.
The second you walk in the door there is ALWAYS an employee waiting to assist you with your purchase. They are always professional and treat me great. If every store behaved the way True Value Hardware does, Amazon would be out of business in a week.

Town Center True Value Hardware embodies what a hardware store should provide to its customers. Normally I’d go into a neighborhood hardware store and ask a simple question like if they have XYZ, and the store representative will take me to where such item might be and if I’m lucky stand there and look dumb, like me, at the shelves. Not at THIS store! Not only does this store employ caring individuals, but people that want to know what I’m trying to accomplish if I don’t know what I’m looking for, then give me intelligent options to solve my problem. This team not only understands their product and their customers, but they also understands what it means to help customers solve their challenges. Well done, and you have a customer for life, my friends!

In all my days I have never exp. the professional help looking up material as a lady came up to assist me she knew where every item I was looking for and I never got her name but she deserves a hi salary and she also took my friend to completely different items and had her all items filled in min. Great place to shop for sure
Thank you man
It was Sunday May 23 so I hope the lady receives this
Jesse Hanson

Fantastic store with absolutely everything. I like to tinker and the giant selection of nuts, bolts, screws, knobs, brushings, spacers and........ You get the idea. If you need an old school hardware store with modern convenience and great service it really is True Value.

Yes the prices may be a little hire then the you know stores, but what you get at this True Value is top notch quality service skilled workers! It's well worth every penny. My go to hardware store. 🪜🧰🗜🔩🪛🪚🔧🔨⚒🛠⛏⚙⛓

Helpful, good inventory nice looking store

Great hardware store, excellent helpful staff you don't have to spend time looking for stuff like in the big box stores, near Whole foods shopping center. Need screen door or window screens repair or replaced, this is the place.

This is a very clean and well laid out store. They have a little bit of everything! The service is fantastic! Prices are high, but you can find some good deals!

Called ahead of time to check if they had what I needed, which no other places in town did, and they did! Walked in and was immediately greeted by the cashier who asked if I needed help finding anything so I told her what I was looking for and she quickly called up James who directed me exactly where I needed to go and quickly! Overall great experience and friendly staff!! Visited 11/16/2020 at around noon.

This store is a gem. The people who work there care and are most helpful. We moved out here a month ago, and this is our go-to place for all sorts of home needs.

Great staff, well curated selections (brands, quality items) and well stocked.