Auburn Ford

My advisor, Robert, was very helpful. All work was done promptly and well; thank you to assigned mechanic. I appreciated the way this dealership helped an out-of-town visitor. Treated me like a long time customer! I will be back if in the area again.

Using Auburn Ford has been a pleasure. My partner and I live about an hour away depending on traffic with 4 other Ford dealers along the way, but the drive is worth getting the service. Our service advisor David is awesome! He has always been very helpful to us when we bring in our Escape. We will definitely keep using them in the future for all our car’s repairs/maintenance. Thanks guys!

In spite to the horrible support from Ford corporate (who did everything in their power to not support the process) the local branch in Auburn delivered ABOVE expectations!

David on the Service Team was incredible! He kept me informed and delivered above expectations! I really appreciated working with him!

I wish Ford Corporate could take the time to learn from this amazing Auburn dealership as to how customer service should be catered to.

I just bought a used 2021 ford explorer and couldn't be happier with the service provided by the employees of auburn ford. They made the car buying experience easy on a first time buyer. I came to just look and wasn't pressured into buying anything. Very knowledgeable staff. 5 stars all day long.

I originally went to a different Ford dealership in the area to test drive a Maverick, but wasn't thrilled with the stereotypical sales experience I was getting there. I called around to a few others in the area and had the best experience working with Chuck here at Auburn Ford. He helped us put in an order when the order banks finally opened up, was patient with my check-ins throughout the wait time, and was very communicative once the truck arrived. I extremely appreciate his understanding and that he was never pushy with us. Would highly recommend!

Needed a key fob programmed and Dave did a great job for me. Other ford dealer wanted a full hour charge, Auburn ford charged 1/2 hour. I appreciate a business that’s not out to gouge their customers.

David was very nice and gave me a good deal on my "The Works" oil change. Took a little over an hour. Since I waited for the service to be done, I had enough time to go across the street to Mel's and enjoy breakfast. Thanks for a nice job done!

Robert is the BEST service tech EVER. Single handily made me love this place. If the boss reads this he deserves to be recognized. He is kind and fast. Thank you Robert.

Great team and overall experience. A welcome reflection of a more traditional/classic car buying experience. It's not about the paper vs. iPad documentation as much as a family-owned business with clear and up front communication. We were a little pressed for time and the team got us through the process quickly. John was a good host and we enjoyed talking cars and trucks while test driving and eventually purchasing our vehicle.

My wife and I moved to Auburn Ca a little over a year ago. I purchased a used 2014 Ford Fusion Hybrid to use as a commuter vehicle for my commute to the office in Rocklin Ca. I took the car into Auburn Ford to get my oil changed and the vehicle had some open recalls. Rob the Service Advisor went above and beyond to help me and make sure previous recalls were properly performed. Thank you very much Rob & Auburn Ford for your help.

This is the first time I’ve had the pleasure of bringing one of my vehicles to Auburn Ford for service. Brian, my service advisor was extremely helpful and made the process seamless. I would highly recommend him and Auburn Ford to anyone requiring service.

My service advisor, Mark, was thoughtful, courteous, knowledgeable and returned my calls. He was honest with his knowledge and found answers for my questions if he was unsure at first. He provided me with updates through the process of taking care of the recall issues with my 2021 Mach E.

Denise, my service rep was excellent. I felt like one of the family. Denise kept me informed during the entire process. I would definitely recommend coming here.

My check engine light came on and luckily the Ford dealership was close because we live out of town. I went to service department and Robert Peace met us and they checked the light and the problem part was ordered and problem resolved by Robert in about an hour. I had no appointment and he was very professional and got my problem solved pronto. Thanks Robert!

Glad to leave a review !
1st , my service tech Denise is top notch , she listened to what I needed done, and she took care of it seamlessly.
I drive right by a larger dealer that acts like they don’t know what the “ Works” is ! They could learn from Auburn Ford-
It is important to me that I get what I am asking for , and not what
they want to sell me. I have been buying Fords for over 40 years , and we have two now, so I love the Company and appreciate everyone at Auburn Ford for the service I received today.
Thanks !

Denise in the Service department was excellent at getting my vehicle scheduled in a timely manner for a recall item and for an unrelated issue. Both were remedied and she kept me informed throughout. Thank you Denise.

We recently purchased a used vehicle from Auburn Ford. The experience was very smooth from the initial contact through the financial transaction. Great dealership. Highly recommend.

Excellent service. Service Adviser Brian was fantastic to work with. He was able to resolve an issue that another Ford dealer could not. Really appreciate his help with the work performed on my F-150.

Service writer, Robert had me have the car towed in through Ford Roadside Assistance, which is very nice. The truck did sit there for 2 weeks, but he told me before he had it towed that they were busy, and it would be better to have the truck sitting there then at home in the event that they had a chance to work on. Overall very happy with their service.

My experience at Auburn Ford has been great. Very personable staff and great workmanship. They are very busy but get the job done on time!