Holiday Inn Express Palm Desert, an IHG Hotel

Just had a fantastic stay at the Holiday Inn Express in Palm Desert! The newly renovated rooms provided such comfort, ensuring a great night’s sleep. The staff was incredibly helpful, making our stay even more enjoyable. They also had a delicious breakfast – a perfect start to the day! Highly recommend this hotel for anyone visiting Palm Desert. Also like to add that it was close to the Living Desert Zoo.

My stay at the Holiday Inn Express in Palm Desert was nothing short of delightful! This hotel truly understands the essence of hospitality, making it a perfect choice for both leisure and business travelers. Here’s what stood out:

• Exceptional Staff: Right from the check-in, the staff were incredibly friendly and accommodating. Their attention to detail and readiness to assist with any request made my stay very comfortable.

• Refreshing Pool and Fitness Center: The pool area was a serene oasis, perfect for relaxing under the Palm Desert sun. For fitness enthusiasts like me, the well-equipped fitness center was a major plus, allowing me to keep up with my workout routine even while traveling.

• Convenient Location: The hotel’s location is ideal. It’s close to Sprouts, making it easy to grab healthy snacks and meals. The proximity to local shopping centers added convenience and an opportunity to explore the area’s retail offerings.

• Comfortable and Clean Rooms: My room was not only comfortable but also impeccably clean, ensuring a restful night’s sleep after a day out in the desert.

In summary, the Holiday Inn Express in Palm Desert offers a fantastic stay experience with its warm staff, excellent facilities, and prime location. Whether you’re in town for work or relaxation, this hotel is a top-notch choice. Highly recommended for a stress-free and enjoyable stay!

The hotel and room was very nice with enough space for our big pup and his soft kennel. Breakfast was decent. The front desk and housekeeping staff were friendly and helpful.

Rooms were pretty clean, had amenities like a fridge, microwave, etc. Staff were also pretty great, gave us the opportunity to select a room view for free. Breakfast was also great, refilled by staff during breakfast hours and was included by the hotel.

the staff was polite and professional. the beds were clean and comfortable. excellent room amenities. great tv and wifi. breakfast offerings were outstanding. location is a little far from the interstate.

I understand this is not a 5 star hotel but they get a 5 star in service. Rooms are always clean. Staff are always helpful and polite. And on top if that they put out a breakfast with lots of options.

☆☆ update
Stayed again February 2023. STAFF IS EVEN FRIENDLIER THAN BEFORE. ON POINT with the IHG ideals and know the tiers of members. Though everyone is treated amazingly and with warm friendly faces, Diamond members at this particular hotel are treated better than some of IHG hotels higher end establishments. As always the Managers Javier and Craig and all of their staff know how to keep their guests with as little worry as possible and strive to make the hotel seems as homey as possible. This hotel has the greatest clean smell every day all day. They take great pride in shampooed carpets and hallways, mopped floors, sanitized areas and hot coffee always ready in the lobby. HIGHLY RECOMMEND THIS HOTEL AND ITS AMAZING STAFF WHEN STAYING IN PALM DESERT. NO STRESS NO FUSS AND GREAT BREAKFAST.☆☆☆♡
I am grateful to the staff and management at this hotel for stellar service and above and beyond genuine concern for providing a stay that made it feel homey and safe. I had a longer stay off and on for 2 months while waiting for house remodeling phases and I cannot express enough how amazing the staff is. With the exception of one manager, each and every employee is the epitome of what hotel service should be everywhere. The front desk agents are genuine and friendly and take steps to ensure you have as little trouble and as many comforts and welcoming as they can give. IHG is the parent company of Holiday Inn and they have a handbook perfect collection of workers in this location. Craig, Justin, Alicia are the most professional, patient and thoughtful front desk handlers. They reinforce the standards of IHG and make this my go to place in any time of an out of home stay. The Assistant Manager and Manager of the hotel support their staff 200 percent and give them the means to deliver the service they do. The housekeepers are warm, friendly and always laughing and accommodating. It is easy to see they enjoy their workplace and their peers. The hotel itself is immaculate and highly sterilized. The breakfast in the morning hours is all you can eat and amazing. Pancake machine, lots of pastries, eggs, proteins, hot cinnamon rolls and service that rivals that of many cafes. I was sad to see that the majority of breakfast diners did not tip the workers who never stopped for 3 hours in cleaning, restocking, refreshing the food and dining areas. They accommodate special requests and take great pride in starting their guests out with a strong breakfast and a snack for the road. The laundry facility was spotless...even behind the washer where all the hoses are and the trim around the floor and the ceiling as well as the vents...dust free. One dollar to wash one dollar to dry...by far the cheapest coin laundry I have seen out of dozens of hotels. I highly recommend this place and recommend no other in this valley as the service, true cleanliness, and personal interaction with staff is beyond words and above comparison. I thank all of the staff, as well as do my children. My son has a Cardiological lifelong condition and this hotel made him feel 100 percent safe during the pandemic. My only issue honestly was with one staff member who worked the morning desk and consistently had a bad attitude or a sour look on her face. My interactions and the ones I observed between her and the other guests consistently seemed like a bother to her. Her manner of speaking was always condescending and irritated and had no patience for people. Her tone towards people was maddening to me and often times I and my children would avoid the morning desk unless necessary. However everyone has tough periods. I always hope to see a turn around in attitude when I return to a hotel. But one sour face didn't tarnish the facts that this hotel is top tier in service and accommodation and value. 10 out of 5 stars and IHG needs to recognize the value of the staff they have here in Palm Desert. They are the standard of service.

Excellent customer service and impeccably clean! Great night sleep in a beautiful location. Large variety of breakfast items and probably the best biscuits and gravy I’ve ever had at a hotel!! Definitely would stay here again:)

This is a great place to stay. My room was excellent, clean, and looked like it had been refurbished recently. The breakfast was excellent and exceeded my expectations. The pool is quiet and comfortable. It's in a great location, too. I definitely intend to stay again next time I'm in Palm Desert.

This Holiday Inn express was very efficient. Check-in was easy and assessability to the room was perfect clean rooms, friendly, and what you would expect for a Holiday Inn express.

Location, Location, Location! This is an excellent Holiday Inn Express with comfortable beds. They also have hot breakfast buffet with scrambled eggs,. potatoes, turkey sausage, toast, pastry, and misc.... including fresh pancakes ...we will return. Great pool and hot tub outside.

It's a Holiday Inn.
It is consistent with what you have come to expect from the franchise.
Clean rooms and simple amenities.
We love our IHG rewards program.
The pool was very nice. It wasn't saturated with chlorine so hanging out in the pool was enjoyable.

Kimberly at the night desk was super nice on arrival a kind smile goes a long way after a long drive. A little sketchy outside but ultimately safe. Clean, quiet room with a balcony. Also every other worker was very cool too. I'd stay there again for sure.

A solid Holiday Inn choice. The rooms are clean and spacious. Fixtures are up to date and the beds are new and very comfortable. Pool and jacuzzi are better than the average one you'll find. Breakfast is free as usual, and has quite a bit of choices including sausages, pancakes, omelettes, chobani yogurts, hot cinnamon buns, and fresh coffee to name a few. The staff was also very responsive and helpful. No complaints about the stay.

I found the value here to be great. The rooms were clean and we all agreed that the mattresses were really comfortable. The hotel is very close to a grocery store (Albertsons) and a strip mall with several fast food options. There is also several restaurants within walking distance. The pool was simple, but clean and had a hot tub as well. Overall the hotel was a positive experience.

Staff was friendly, room was clean and bed was very comfortable. Love the new updates to lobby. Pool was very clean and warm. Could add more to breakfast.

Love this place, very clean, friendly staff, good breakfast...

Very pleased with this hotel. Standard king room came with a fridge, microwave, coffee maker. Pool area is well kept in a fenced in area with a lock. Front desk and all other workers are exceptional. Breakfast was ok but it is nice to get your morning energy with healthy foods

Excellent hotel!! Excellent staff! I had an amazing stay the rooms are so comfy and super clean, the hotel itself is spotless, the pool area is so clean! I loved this hotel it was such a great experience. If anyone needs a hotel in this area, this is the place to stay! Alfonso was soo helpful i need my AC turned on and called the front desk. It only took 1 min for alfonso to come and fixed it right away! Thank you so much i will come back for sure.

When you first arrive, just go straight from the traffic light and you can park anywhere along that stretch of driveway as well as additional parking in the back toward the tennis court(+1 star), which by the way is a pokemon stop(+1 star)!

I was near my friend's place(+1 star), just down the street, so we can go to dinner together in a flash! There is a grocery store across the street if you need some snacks (+1 star). Hotel itself also have vending machine full of snacks, but too small for my munchy self.

There was a sandstorm that blew in heavily when I stayed. Even though I wanted to use the 🎾 court, it was covered in sand. 😭 The hotel staff quickly washed the sand away at the entrance to the hotel in the morning.

The complementary breakfast was delicious! I had scrambled eggs, sausages, a warm cinnamon roll, a carton of reduce fat milk, and a strawberry chibani yogurt. There were other items, such as blueberry muffins, toasts, bagels, fruit juices, oatmeal (various flavors from Quakers), cereals, blueberry yogurt, crwamcheese spread, and individual packaged nuts and dried fruits for toppings on your yogurt! (+1star) I thoroughly enjoyed my stay!