Best Western Orlando Gateway Hotel

We were only in town for 1 night and everything was perfect. We really enjoyed the privacy of the hot tub. The pool was very clean and refreshing. Having a restaurant onsite was an added bonus. We would definitely stay again.

Overall the stay at Best Western was great. The Staff were all really kind and helpful. The pool was heated and taken care of. The bed was comfy so it let us rest once we got back from the parks. My only complaint is that the walls are really thin so you can hear everything going on around you. We really enjoyed our stay and will be staying here the next time we come to Universal.

Excellent value for money.
Spotlessly clean rooms.
Efficient and friendly check in.
Fantastic location.
Great coffee in the deli.
Parking area was large and easy to use.
This hotel must have a great leadership team as it delivers in all departments.

Rooms are beautiful. The bed so comfortable, the lobby have a store to purchase things for the room. Pool is nice. Overall is a great hotel and close to everything including the I-4 love it!

The hotel itself was clean and well-maintained. The location was perfect, with easy access to shopping, dining, and parks.

Overall, I had a fantastic stay at this hotel and I highly recommend it to anyone looking for a great place to stay. Nathan's exceptional customer service truly made my experience memorable and I will definitely be returning in the future. Thank you, Nathan, for your outstanding hospitality!

One of the best place and stay and much affordable price in the vacation town! Rooms were neat and comfortable! Room service was great! They also offer free shuttle to Universal Studios and adventure of island spots! Must recommended spot to stay for the affordable price!

Overall very very pleasant stay, hotel is kept cleaned and well furnished. Comfortable accommodations and great breakfast options. Staff is very polite and customer oriented! From front desk, housekeeping, shop, and b-fast waitress. Keep up the good work! Enjoying the rewards program offers and redemptions. Luciana in reception helped us upon arrival and was very helpful, friendly, and accommodating. Planning to be back (already a returning guest)

I only come to this location because of the staff. They make you feel welcomed and SEEN.
The front desk are excellent and each host make the guest feel warm and welcomed. I've never had a problem that they weren't excited to assist with. I legit love this hotel.

I don’t understand the negative reviews on this place. This hotel has incredible quality for such an economical price.The lobby is beautiful; it even has a restaurant there! They were not lying about the hot tub and pool There is even a basketball court and lounge! Some of the only problems are thin walls, meaning you can hear your neighbor’s TV and all that. The room service is good, it comes every day. The rooms are beautiful. It is so close to all the attractions like Walt Disney World, Universal Studios, and Sea World, so it has excellent location. I love this place and I think it was worth coming.

After reading some of the reviews I was a little hesitant booking this hotel but my stay was wonderful; our room was clean, and did not have any bugs or smell bad. We had a great check in process and Luciana was very helpful during our stay and provided some excellent customer service. I would stay here again when I come back to universal.

NO HOT WATER on the room!!!!😭
It's right off international drive away from the mess and close to the outlets

the rooms are comfy and clean...

No carpet and my new socks stayed white!!

The bedsheets had some spots on it 😞

The room was way bigger than most in the area

The view was awesome ( 6th floor)

There is a convenience store and a restaurant in the hotel
Also gym, pool and computers for public use

And the staff was fairly friendly..

The lady at the "hr room" needs to close the door if she ain't gonna respond to people's "good morning "🤷‍♀🤣

We love our stay here, nice, clean, convenient, all the staff very friendly, we really enjoyed the pool and Hot tub, highly recommend 😉

We were so happy with everything at this hotel! The service was amazing (especially luciana at front desk) they helped us with everything we needed. The breakfast was great and the rooms were great! We will definitely be staying here again in the future!!

I just stayed here for 4 days and had a really good experience. The service was phenomenal, especially at the front desk and cafe girl named Rachael Deli. Everyone always had a smile and was ready to help/greet you at any time of the day. I would recommend and say it’s a good deal for the buck. Will be coming back next year! The staff really goes above and beyond! Get to know Rachael because she really goes the extra mile to make your stay truly better!

First time in Orlando and we stayed at the Best Western. At reception we were attended to by Nathan, a attentive, informative and knowledgeable guy about his work. Hotel is very good, spacious room, good breakfast and excellent location. If we ever return to Orlando this is the hotel we will stay at and recommend to anyone who comes to this city. Luiz & Fernanda

This was a perfect hotel for our business trip. Stayed one day and we were very pleased with everything!

I want to emphasize that the location of the hotel is spectacular. It is a very central place where everything is around the corner. and that the hotel staff was 100% very friendly, I felt very well cared for. Thank you all.

John and Luciana were excellent, very polite. John convinced me to upgrade my room at a discount.
Luciana was able to calmly and professionally de-escalate an uncooperative guest. Superb staff

I had a very good stay here for 4 nights.
The staff here were very friendly and welcoming and made me feel very comfortable and safe.
The hotel is very close to the Orange county convention Center , universal studios, sea world and the outlet mall.
I highly recommend this hotel if you are wanting to stay close to all of these places!

Nathan was amazing checking me in.
he was so kind and made sure everything I needed after I've taken a long flight and got in late.
To Best Western I can ask for better, thank you so much.
customer service is beautiful.
Thank you