Steve Madden

I have never walked into this store and not been greeted by an employee with a smile on their face who was ready to help me out if needed. Little things like that go a long way, and is one of the things the internet will just not be able to offer! I really appreciate the customer service here, and the associate who helped me find my new pair of dress flats was just wonderful. Five Stars!

I'm not sure really where the bad reviews come from but I guess it's just bunch of haters who do not appreciate others hard work or may be they were having a bad day. I suggest for these people to go to Steve Madden when they are in a good mood lol. I love this store because the workers including Evelyn the manager are beyond wonderful. They all want you to enjoy your experience choosing the right shoes for you. They were all helpful. The first time i visited this location I was not sure if I should give it a try but once I started picking he shoes, the workers came and asked me nicely and politely to help me. I love their strategy where you do not feel too pressure to buy. I was going to buy one pair of shoe and I ended up buying four. They did everything for me from A to Z. They ordered some of the shoes were not available in the store. Everything was delivered to me beside one pair of shoe. I contacted Evelyn the manager and I thought this will be a mess and they lost it since that was the last piece in size five and they dnt make that style anymore. Evelyn took care of it and apologized even it was not her fault since USPS messed up. She did a great job and I was impressed with her positive attitude and customer service. Thank you so much Evelyn and this store is my favorite right now as I have had so many compliments for each shoe I wear from your store. Thank you tons for keeping me satisfied and going out of your way to make sure my shoe is delivered to me. Keep it up as your efforts and hard work Is appreciated it.

not only great shoes but also wonderful purses and evening bags
I bought a silver beaded clutch with
a chain to use or not. Good quality
very happy with the purchase.

Beverly Center always comes through! has what other locations want you to order online. Thanks Ladies

Great customer service! Thanks for helping me with my return & shipping my size.

Rachel and Devon are always so kind, helpful, and provide excellent customer service.

Very friendly staff and excellent service

My favorite store! 😁

Very helpful staff

Nice and good prices

Good shoes

Lo mejor de lo mejor